Client Success Lead — In-Office, Fridays Remote

Waste Solution Services LLC; Lawrence (KS); Hybrid; USD 36,000 - 44,000; Full time

Job summary

Waste Solution Services LLC is seeking a Client Success Specialist in Lawrence, NY to own a defined portfolio of client accounts and act as the trusted advisor for all account needs. The role focuses on accelerating service delivery, addressing issues, and maintaining high levels of client satisfaction in a fast-paced waste brokerage environment.

The position requires 1-3+ years in account management or operations, with a preference for experience in waste management, environmental services, or

Qualifications

• 1-3+ years of experience in account management, operations, or service delivery roles.
• Experience in waste management, environmental services, logistics, or related field is a plus.

Responsibilities

• Own a defined portfolio of client accounts, with full responsibility for account performance and client satisfaction.
• Act as the primary contact and trusted advisor for all account needs.
• Monitor account health to identify growth opportunities and retention risks.
• Analyze trends to implement preventative solutions and service efficiencies.
• Coordinate with internal teams and vendors to expedite service delivery.
• Assist in resolving service failures, missed pickups, and operational breakdowns.
• Maintain accurate and clear documentation of account activity, issues, and resolutions.
• Provide clear, consistent updates to clients throughout the lifecycle of issues and projects.

Skills

Account management

Operations

Service delivery

Job description

Waste Solution Services LLC is seeking a Client Success Specialist in Lawrence, NY to own a defined portfolio of client accounts and act as the trusted advisor for all account needs. The role focuses on accelerating service delivery, addressing issues, and maintaining high levels of client satisfaction in a fast-paced waste brokerage environment.

The position requires 1-3+ years in account management or operations, with a preference for experience in waste management, environmental services, or