Client Success Specialist

Solution Services Corp.; Town of Lawrence (NY); Hybrid; USD 36,000 - 44,000; Full time

Job summary

Waste Solution Services (WSS) is seeking a Client Success Specialist to own and manage a portfolio of client accounts in a fast-paced waste brokerage environment. Based in Lawrence, NY, this full-time, in-office role offers a hybrid option with Fridays remote.

You will be the primary contact for clients, driving satisfaction, coordinating with internal teams and vendors, and resolving issues end-to-end while maintaining clear, proactive communication.

Qualifications

• 1-3+ years in account management, operations, or service delivery.
• Experience in waste management, environmental services, logistics, or related field is a plus.
• Proven ability to manage issues end-to-end across multiple teams.
• Strong organizational and time management skills in a high-volume, fast-paced environment.
• Excellent communication skills with the ability to manage client expectations effectively.
• Demonstrated sense of ownership, urgency, and accountability.

Responsibilities

• Own a defined portfolio of client accounts and drive satisfaction.
• Serve as primary contact and trusted advisor for all account needs.
• Strengthen loyalty through proactive communication and transparency.
• Monitor account health to identify growth opportunities and risks.
• Coordinate with internal teams and vendors to expedite service delivery.
• Resolve service failures and missed pickups.
• Escalate critical issues with ownership and visibility.
• Maintain documentation of account activity, issues, and resolutions.
• Provide updates to clients throughout issues and projects.
• Drive accountability across teams for timely results.

Skills

Account management

Operations

Client communication

Time management

Ownership

Job description

Job Title: Client Success Specialist

Location: Lawrence, NY (Full-Time, In-Office; Fridays remote optional)

Pay range: $26-32 per hour (DOE)

Who We Are

Waste Solution Services (WSS) helps multifamily and commercial portfolios lower and stabilize waste spend. We do not haul trash; we sit between clients and haulers to audit invoices, optimize contracts, right-size service, centralize billing, and manage service issues. Our work is built around cost predictability, operational clarity, and strong execution.

The Role (What You'll Do)

We are seeking a highly accountable, operationally driven Client Success Specialist to own and manage a portfolio of client accounts within a fast-paced waste brokerage environment. This role is built on an account ownership model, where you will be responsible for client outcomes from issue identification through resolution, while maintaining a high standard of communication, urgency, and accountability.

Key Responsibilities

Account Strategy & Growth

• Own a defined portfolio of client accounts, with full responsibility for account performance and client satisfaction


• Act as the primary contact and trusted advisor for all account needs.


• Strengthen client loyalty through proactive communication and transparency.


• Monitor account health to identify growth opportunities and retention risks.


• Analyze trends to implement preventative solutions and service efficiencies.

Operational Resolution

• Own issues from identification through to successful resolution.


• Coordinate with internal teams and vendors to expedite service delivery.


• Assist in resolving service failures, missed pickups, and operational breakdowns.


• Escalate critical issues appropriately while maintaining ownership and visibility.


• Maintain accurate and clear documentation of account activity, issues, and resolutions.


• Provide clear, consistent updates to clients throughout the lifecycle of issues and projects.


• Drive accountability across internal teams to produce timely results.

Qualifications

• 1-3+ years of experience in account management, operations, or service delivery roles


• Experience in waste management, environmental services, logistics, or a related field is a plus


• Proven ability to manage issues end-to-end across multiple teams


• Strong organizational and time management skills in a high-volume, fast-paced environment


• Excellent communication skills with the ability to manage client expectations effectively


• Demonstrated sense of ownership, urgency, and accountability

Notice: WSS does not accept unsolicited contact from recruiters, agencies, or third-party vendors. Direct emails or phone calls to the Company will not be accepted and may result in disqualification from consideration.