Client Success Manager

Solution Services Corp.; United States; On-site; USD 70,000 - 100,000; Full time

Job summary

Waste Solution Services in Lawrence, New York, is seeking a Client Success Manager to own and manage a portfolio of client accounts in a fast-paced waste brokerage environment. You will drive outcomes from issue identification through resolution, while maintaining clear communication, urgency, and accountability.

This role emphasizes proactive account strategy, collaboration with internal teams and vendors, and ensuring client satisfaction through data-driven problem solving and timely updates.

Qualifications

• 1-3+ years in account management or operations.
• Experience in waste management or logistics is a plus.
• Strong organizational and communication skills.
• Ability to own issues end-to-end across multiple teams.

Responsibilities

• Own a defined portfolio of client accounts.
• Be primary contact and trusted advisor for all account needs.
• Monitor account health to identify growth opportunities and retention risks.
• Resolve client issues end-to-end with internal teams.
• Provide clear updates throughout lifecycle and maintain documentation.
• Drive accountability for timely results.

Skills

Account management

Communication

Time management

Ownership & accountability

Job description

Client Success Manager

Waste Solution Services Lawrence, New York, United States (On-site)

Who We Are

Waste Solution Services (WSS) helps multifamily and commercial portfolios lower and stabilize waste spend. We do not haul trash; we sit between clients and haulers to audit invoices, optimize contracts, right-size service, centralize billing, and manage service issues. Our work is built around cost predictability, operational clarity, and strong execution.

The Role (What You’ll Do)

We are seeking a highly accountable, operationally driven Client Success Manager to own and manage a portfolio of client accounts within a fast-paced waste brokerage environment. This role is built on an account ownership model, where you will be responsible for client outcomes from issue identification through resolution, while maintaining a high standard of communication, urgency, and accountability.

Key Responsibilities

Account Strategy & Growth

• Own a defined portfolio of client accounts, with full responsibility for account performance and client satisfaction
• Act as the primary contact and trusted advisor for all account needs.
• Strengthen client loyalty through proactive communication and transparency.
• Monitor account health to identify growth opportunities and retention risks.
• Analyze trends to implement preventative solutions and service efficiencies.

Operational Resolution

• Own issues from identification through to successful resolution.
• Coordinate with internal teams and vendors to expedite service delivery.
• Assist in resolving service failures, missed pickups, and operational breakdowns.
• Escalate critical issues appropriately while maintaining ownership and visibility.
• Maintain accurate and clear documentation of account activity, issues, and resolutions.
• Provide clear, consistent updates to clients throughout the lifecycle of issues and projects.
• Drive accountability across internal teams to produce timely results.

Qualifications

• 1-3+ years of experience in account management, operations, or service delivery roles
• Experience in waste management, environmental services, logistics, or a related field is a plus
• Proven ability to manage issues end-to-end across multiple teams
• Strong organizational and time management skills in a high-volume, fast-paced environment
• Excellent communication skills with the ability to manage client expectations effectively
• Demonstrated sense of ownership, urgency, and accountability