Account Manager, Client Success & Operations

Solution Services Corp.; Town of Lawrence (NY); On-site; USD 35,817 - 44,083; Full time

Job summary

Waste Solution Services in Lawrence, NY is seeking an Account Manager to own a portfolio of client accounts in a fast-paced waste brokerage environment. You will drive outcomes from issue identification to resolution, while maintaining clear communication and accountability.

This full-time, in-office role offers routine coordination with internal teams and vendors to expedite service, resolve outages, and strengthen client relationships. Fridays remote optional, DOE pay.

Qualifications

• Experience in account management, operations, or service delivery.
• Strong communication and organizational skills.
• Ability to own issues end-to-end across teams.

Responsibilities

• Own a defined portfolio of client accounts with full responsibility for performance and satisfaction.
• Act as the primary contact and trusted advisor for all account needs.
• Monitor account health to identify growth opportunities and risks.
• Coordinate with internal teams and vendors to expedite service delivery.
• Resolve service failures and missed pickups, escalating when needed.
• Maintain documentation of account activity, issues, and resolutions.
• Provide updates to clients throughout the lifecycle of issues and projects.
• Drive accountability across internal teams to deliver timely results.

Skills

Account management

Communication

Organization

Time management

Ownership

Client relationships

Job description

Waste Solution Services in Lawrence, NY is seeking an Account Manager to own a portfolio of client accounts in a fast-paced waste brokerage environment. You will drive outcomes from issue identification to resolution, while maintaining clear communication and accountability.

This full-time, in-office role offers routine coordination with internal teams and vendors to expedite service, resolve outages, and strengthen client relationships. Fridays remote optional, DOE pay.