Client Success Lead: Implementations & Post-Launch

Invue; Melbourne (FL); On-site; USD 70,000 - 95,000; Full time

Job summary

Sennco Solutions, based in Melbourne, FL, seeks a highly organized Client Success Manager to lead customer programs from initial implementation through launch and ongoing post-launch support.

You will coordinate software rollouts, manage project details and deadlines, and partner with Sales and internal teams to ensure successful customer outcomes. This role requires strong attention to detail, urgency, and superior communication in a customer-facing environment.

Qualifications

• Bachelor's degree in Business, Sales, Marketing, or a related field preferred.
• 3+ years of experience in customer success, account management, program/project coordination, technical support, or a related customer-facing role.
• Experience supporting technology solutions, software implementations, or B2B customers is preferred.

Responsibilities

• Serve as the primary customer contact throughout implementation, launch, and ongoing post-launch support.
• Coordinate customer projects, pilots, tests, and technology rollouts, ensuring details, dependencies, and deadlines are accurately managed.
• Maintain strong relationships with key customer stakeholders and participate in regular customer meetings and program reviews.
• Provide ongoing product and technical support for software solutions deployed on customer hardware, including troubleshooting, issue resolution, and escalation management.
• Respond quickly to customer requests and time-sensitive issues with a strong sense of urgency and ownership.
• Partner with Sales and internal teams to execute programs, resolve issues, identify opportunities, and support account growth.
• Manage and prioritize multiple projects and competing customer needs while maintaining a high degree of accuracy.
• Manage and support the Client Support Specialist team member.

Skills

Attention to detail

Sense of urgency

Customer-focused

Communication skills

Relationship building

Time management

Problem solving

Organizational skills

MS Excel

MS PowerPoint

Travel-ready

Education

Bachelor's degree in Business, Sales, Marketing, or related field

Tools

Microsoft Office

CRM software

Job description

Sennco Solutions, based in Melbourne, FL, seeks a highly organized Client Success Manager to lead customer programs from initial implementation through launch and ongoing post-launch support.

You will coordinate software rollouts, manage project details and deadlines, and partner with Sales and internal teams to ensure successful customer outcomes. This role requires strong attention to detail, urgency, and superior communication in a customer-facing environment.