Client Success Lead, Healthcare Payments Platform

The Rawlings Group; La Grange (KY); Remote; USD 110,000 - 125,000; Full time

Benefits offered by this job

Top Medical/Dental/Vision offerings

401(k) with company match

Tuition reimbursement

Flexible and empowering work culture

Job summary

Machinify, a healthcare intelligence company, seeks a Client Liaison to coordinate cross-functional client teams and drive plan achievement, revenue retention, and satisfaction across the Payment Integrity product suite. This client-facing role requires superior service, relationship-building, and project management skills.

You will triage, manage, and support all client-related activity, promoting adoption and growth while collaborating with Operations, Product, Appeals, Production, and

Qualifications

• 4+ years of healthcare experience with strong knowledge of health plan operations.
• 4+ years of experience in client relationship management or consulting.
• 4+ years of project or team management experience, including meeting facilitation and follow-through on deliverables.
• Highly proficient in MS Office Suite: Excel, Word, and PowerPoint.
• Excellent written and verbal communication and interpersonal skills.
• Strong presentation skills; prior experience delivering training classes is a plus.
• Self-starter with the ability to work well independently in a matrix environment.

Responsibilities

• Trusted Advisor: serves as the primary client contact and trusted advisor for client operational representatives.
• Account Strategy: collaborates with the Client Success Team on the client's strategic plan and leads tactical execution.
• Concept Adoption: promotes concept adoption and acceleration to increase client value.
• Cross-Product Growth: identifies cross-product opportunities across Machinify's platform.
• Operational Execution: manages client payment policy implementation across departments.
• Meeting Management: coordinates joint client and internal meetings, agendas, minutes, and action items.
• Documentation: posts and maintains client documentation in Machinify's client library.
• Program & Project Management: manages internal and external client initiatives and projects.
• Performance Monitoring: analyzes monthly reports and develops action plans to remedy issues.
• Testing Support: provides client testing support for initiatives.
• Escalation Management: maintains escalation plans to minimize missed opportunities.
• Reporting & Insights: produces production reporting to surface insights and trends.
• Client Education: develops and delivers client training programs.
• Inquiry Management: manages client inquiries and resolutions.
• Triage: ensures understanding of client intent and triage appropriately.
• Subject Matter Expertise: participates as an operational SME in Payment Integrity initiatives.

Skills

Client relationship management

Project management

MS Office proficiency

Communication skills

Presentation skills

Self-starter / independent work

Education

Bachelor's degree or higher

Tools

MS Office Suite

Job description

Machinify, a healthcare intelligence company, seeks a Client Liaison to coordinate cross-functional client teams and drive plan achievement, revenue retention, and satisfaction across the Payment Integrity product suite. This client-facing role requires superior service, relationship-building, and project management skills.

You will triage, manage, and support all client-related activity, promoting adoption and growth while collaborating with Operations, Product, Appeals, Production, and