Healthcare Payments Client Success Lead

Machinify; United States; Remote; USD 110,000 - 125,000; Full time

Benefits offered by this job

Work from anywhere in the US

Top Medical/Dental/Vision offerings

Tuition reimbursement

Competitive salary, 401(k) with match

Job summary

Machinify seeks a Client Liaison to coordinate cross-functional teams, drive plan achievement, revenue retention, and client satisfaction across the Payment Integrity product suite. The role is client-facing and requires superior service, with travel up to 10% and responsibilities spanning relationship management, strategy, and program delivery.

Responsibilities include serving as the primary client contact, leading tactical execution with the Client Success Team, promoting concept adoption, and

Qualifications

• Bachelor’s degree or higher preferred, or equivalent experience, required.
• 4+ years of healthcare experience with strong knowledge of health plan operations and the claims lifecycle.
• 4+ years of experience in client relationship management or consulting, interacting with various roles and levels.
• 4+ years of project or team management experience, including meeting facilitation and follow-through on deliverables.
• Highly proficient in MS Office Suite: Excel, Word, and PowerPoint.
• Excellent written and verbal communication and interpersonal skills.
• Strong presentation skills; prior experience delivering training classes is a plus.
• Demonstrated success in developing strong, trust-based professional relationships with clients.

Responsibilities

• Trusted Advisor: primary client contact and trusted advisor for client operational representatives; identify needs for expanded opportunities.
• Account Strategy: collaborate with CST on the client’s strategic plan and lead tactical execution.
• Concept Adoption: promote adoption and acceleration to increase client value through organization and project management.
• Cross-Product Growth: identify and communicate cross-product opportunities across Machinify’s platform.
• Operational Execution: manage implementation of client payment policy decisions across departments.
• Meeting Management: coordinate and manage joint meetings with CST, including agendas and action-item tracking.
• Follow-Through: document meeting minutes and follow up to ensure completion.
• Documentation: post and maintain client documentation in Machinify’s client library.
• Program & Project Management: manage internal/external initiatives to meet objectives.
• Performance Monitoring: monitor performance, analyze reports, and advise on trends to optimize outcomes.
• Testing Support: provide client testing support for initiatives.
• Escalation Management: maintain escalation plans and monitor metrics to minimize gaps.
• Reporting & Insights: provide production reporting and surface insights and trends.
• Client Education: identify education needs and deliver training programs.
• Inquiry Management: manage all client inquiries and ensure timely resolutions.
• Triage: understand client intent and triage across internal teams.
• Subject Matter Expertise: participate in Payment Integrity initiatives as SME.
• Travel: travel requirement up to 10%.
• Other duties as assigned.

Skills

MS Office

Communication

Project management

Client relationship management

Presentation skills

Education

Bachelor’s degree or higher

Job description

Machinify seeks a Client Liaison to coordinate cross-functional teams, drive plan achievement, revenue retention, and client satisfaction across the Payment Integrity product suite. The role is client-facing and requires superior service, with travel up to 10% and responsibilities spanning relationship management, strategy, and program delivery.

Responsibilities include serving as the primary client contact, leading tactical execution with the Client Success Team, promoting concept adoption, and