Client Success Lead — Flexible Projects, Paid Training

eNGINE; Pennsylvania; On-site; USD 65,000 - 95,000; Full time

Job summary

eNGINE is seeking a Client Relationship Specialist to work closely with our Operations and Product teams on a high-visibility initiative. This role serves as the primary liaison for a portfolio of clients, handling inquiries and coordinating responses with cross-functional teams.

You will translate technical information into client-friendly guidance, follow up to ensure full remediation, and maintain professionalism with senior stakeholders in a fast-paced setting.

Qualifications

• Experience handling complex, high-stakes client or customer issues.
• Strong written and verbal communication skills; distill complex information.
• Comfort engaging with senior leaders and stakeholders with confidence.
• Ability to work independently in evolving processes.
• Strong organizational skills; manage multiple client relationships.

Responsibilities

• Serve as the primary point of contact for one or more assigned clients, acting as the face of all client interactions.
• Field client inquiries by phone or hotline and manage to resolution.
• Coordinate with internal teams to research answers and craft responses.
• Translate complex information into clear, client-friendly guidance.
• Follow up to close the loop and ensure issues are remediated.
• Maintain professionalism when interacting with senior client stakeholders.
• Manage multiple priorities in a fast-paced, developing environment.

Skills

Client relationships

Stakeholder management

Communication

Problem solving

Multitasking

Financial services

Job description

eNGINE is seeking a Client Relationship Specialist to work closely with our Operations and Product teams on a high-visibility initiative. This role serves as the primary liaison for a portfolio of clients, handling inquiries and coordinating responses with cross-functional teams.

You will translate technical information into client-friendly guidance, follow up to ensure full remediation, and maintain professionalism with senior stakeholders in a fast-paced setting.