Customer Success Manager

eNGINE LLC; Pittsburgh (Allegheny County); On-site; USD 55,000 - 75,000; Full time

Job summary

eNGINE LLC in Pittsburgh is seeking a Client Relationship Specialist to join our operations and product teams on a high-visibility initiative. You will serve as the primary liaison for a portfolio of clients and help shape process improvements as the group evolves.

The role emphasizes clear client communication, proactive issue resolution, and collaboration with internal teams to translate technical details into actionable guidance for senior stakeholders.

Qualifications

• Demonstrated experience handling complex, high-stakes client issues.
• Strong written and verbal communication, able to distill complex information.
• Comfort engaging with senior leaders and stakeholders with confidence and professionalism.
• Ability to work independently in evolving processes where procedures are not yet defined.
• Strong organizational skills to manage multiple client relationships.
• Financial services experience is a plus, but not required.

Responsibilities

• Serve as the primary point of contact for one or more assigned clients, acting as the face of all client interactions
• Field client inquiries submitted by phone or through the hotline, and manage them through to resolution
• Partner with internal teams to research answers, gather information, and coordinate responses
• Translate complex, technical, or procedural information into clear, client-friendly communication
• Follow up with clients to close the loop and ensure inquiries are fully remediated
• Exercise sound judgment in resolving concerns and navigating escalations in high-pressure situations
• Maintain professionalism when interacting with senior stakeholders at client organizations
• Manage multiple priorities simultaneously in a fast-paced, developing operating environment

Skills

Client management

Communication

Stakeholder management

Problem solving

Time management

Job description

eNGINE builds Technical Teams. We are a Solutions and Placement firm shaped by decades of interaction with Technical professionals. Our inspiration is continuous learning and engagement with the markets we serve, the talent we represent, and the teams we build. Our Consulting Workforce is encouraged to enjoy career fulfillment in the form of challenging projects, schedule flexibility, and paid training/certifications. Successful outcomes start and finish with eNGINE.

eNGINE is seeking a Client Relationship Specialist to work closely with our Operations and Product teams on a highly visible initiative. This role serves as a key liaison for a portfolio of clients. As this is a newly established group, you'll have the opportunity to help shape processes and best practices in real time, working in a dynamic environment where standard procedures are still evolving.

What You'll Do

• Serve as the primary point of contact for one or more assigned clients, acting as the face of all client interactions
• Field client inquiries submitted by phone or through the hotline, and manage them through to resolution
• Partner with the appropriate internal teams across the company to research answers, gather information, and coordinate responses
• Translate complex, technical, or procedural information into clear, client-friendly communication tailored to the audience
• Follow up with clients to close the loop and ensure inquiries are fully remediated
• Exercise sound judgment in resolving concerns and navigating escalations, particularly in sensitive or high-pressure situations
• Maintain a high level of professionalism and composure when interacting with senior stakeholders at client organizations
• Manage multiple priorities simultaneously in a fast-paced, still-developing operating environment

What We're Looking For

• Demonstrated experience handling complex, higher-stakes client or customer issues - this is not an entry-level customer support role
• Strong written and verbal communication skills, with the ability to distill complex information into clear guidance
• Comfort engaging with senior leaders and stakeholders with confidence and professionalism
• Ability to work independently and adapt in an environment where processes are still being defined
• Strong organizational skills and the ability to manage multiple client relationships at once
• Financial services is a plus, but not required

No C2C, relocation, referral, or sponsorship candidates for this role.