Customer Success Manager

eNGINE; Pennsylvania; On-site; USD 65,000 - 95,000; Full time

Job summary

eNGINE is seeking a Client Relationship Specialist to work closely with our Operations and Product teams on a high-visibility initiative. This role serves as the primary liaison for a portfolio of clients, handling inquiries and coordinating responses with cross-functional teams.

You will translate technical information into client-friendly guidance, follow up to ensure full remediation, and maintain professionalism with senior stakeholders in a fast-paced setting.

Qualifications

• Experience handling complex, high-stakes client or customer issues.
• Strong written and verbal communication skills; distill complex information.
• Comfort engaging with senior leaders and stakeholders with confidence.
• Ability to work independently in evolving processes.
• Strong organizational skills; manage multiple client relationships.

Responsibilities

• Serve as the primary point of contact for one or more assigned clients, acting as the face of all client interactions.
• Field client inquiries by phone or hotline and manage to resolution.
• Coordinate with internal teams to research answers and craft responses.
• Translate complex information into clear, client-friendly guidance.
• Follow up to close the loop and ensure issues are remediated.
• Maintain professionalism when interacting with senior client stakeholders.
• Manage multiple priorities in a fast-paced, developing environment.

Skills

Client relationships

Stakeholder management

Communication

Problem solving

Multitasking

Financial services

Job description

eNGINE builds Technical Teams. We are a Solutions and Placement firm shaped by decades of interaction with Technical professionals. Our inspiration is continuous learning and engagement with the markets we serve, the talent we represent, and the teams we build. Our Consulting Workforce is encouraged to enjoy career fulfillment in the form of challenging projects, schedule flexibility, and paid training/certifications. Successful outcomes start and finish with eNGINE.

eNGINE is seeking a Client Relationship Specialist to work closely with our Operations and Product teams on a highly visible initiative. This role serves as a key liaison for a portfolio of clients. As this is a newly established group, you'll have the opportunity to help shape processes and best practices in real time, working in a dynamic environment where standard procedures are still evolving.

What You'll Do

• Serve as the primary point of contact for one or more assigned clients, acting as the face of all client interactions
• Field client inquiries submitted by phone or through the hotline, and manage them through to resolution
• Partner with the appropriate internal teams across the company to research answers, gather information, and coordinate responses
• Translate complex, technical, or procedural information into clear, client-friendly communication tailored to the audience
• Follow up with clients to close the loop and ensure inquiries are fully remediated
• Exercise sound judgment in resolving concerns and navigating escalations, particularly in sensitive or high-pressure situations
• Maintain a high level of professionalism and composure when interacting with senior stakeholders at client organizations
• Manage multiple priorities simultaneously in a fast-paced, still-developing operating environment

What We're Looking For

• Demonstrated experience handling complex, higher-stakes client or customer issues — this is not an entry-level customer support role
• Strong written and verbal communication skills, with the ability to distill complex information into clear guidance
• Comfort engaging with senior leaders and stakeholders with confidence and professionalism
• Ability to work independently and adapt in an environment where processes are still being defined
• Strong organizational skills and the ability to manage multiple client relationships at once
• Financial services is a plus, but not required

No C2C, relocation, referral, or sponsorship candidates for this role.