Client Success Lead: Cross-Platform Campaigns & Events

RadioJobs; Chicago (IL); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Health insurance

401K plan

Paid vacation & sick time

Volunteer day

Employee Assistance Program (EAP)

Job summary

iHeartMedia in Chicago is seeking a proactive Client Success professional to oversee post-sale execution of cross-platform campaigns. You’ll partner with Sales, Creative, Production, Digital, Promotions and Events to ensure campaigns are aligned, on time, and delivering measurable value for clients.

The role emphasizes collaboration, attention to detail, and the ability to translate performance data into actionable insights, with travel ~25% as part of client site engagements.

Qualifications

• 3+ years in event activation, project management or client relationship management.
• Media or agency experience preferred.
• Strong project management skills to align workstreams and meet deadlines.
• Clear, confident communication and cross-functional collaboration.
• Willingness to travel ~25% annually.

Responsibilities

• Lead assigned campaigns from close through completion, coordinating cross-platform deliverables across talent, experiential, audio, video and promotions.
• Deliver best-in-class brand activations that bring cross-platform media campaigns and national event partnerships to life.
• Oversee the development, approval and trafficking of campaign assets, while capturing meaningful proof of performance.
• Share campaign wins, learnings and opportunities from custom programs to support renewals and new business growth.
• Track the P&L for assigned partnerships and participate in regular financial reviews with manager.
• Own campaign timelines, asset and delivery trackers, internal communications and recap materials, partnering with the Client Success Director on weekly client status calls.
• Maintain a consistent focus on client success throughout campaign launch and execution.
• Lead the development of comprehensive campaign wrap-up reports, highlighting results, best practices and actionable learnings for internal teams.

Skills

Project management

Client relationship management

Cross-functional collaboration

Communication

Attention to detail

Travel planning

Job description

iHeartMedia in Chicago is seeking a proactive Client Success professional to oversee post-sale execution of cross-platform campaigns. You’ll partner with Sales, Creative, Production, Digital, Promotions and Events to ensure campaigns are aligned, on time, and delivering measurable value for clients.

The role emphasizes collaboration, attention to detail, and the ability to translate performance data into actionable insights, with travel ~25% as part of client site engagements.