Digital Client Success Manager

RadioJobs; Atlanta (GA); Hybrid; USD 65,000 - 90,000; Full time

Job summary

iHeartMedia in Atlanta is seeking a National Digital Client Success Manager. You will manage post-sale projects and ensure successful execution across podcast, audio, social, video, display campaigns, and custom tactics for a diverse advertiser book.

You’ll lead cross‑functional coordination with sales, pre-sale, social, programming, creative production, events, research, and inventory management to drive strategy, reporting, and client satisfaction.

Qualifications

• Experience in public relations, corporate communications, content marketing or relationship management.
• 1-3 years' experience in a similar role, e.g., pitching, crafting and placing content externally, event management and sponsorships
• Four-year college degree, preferably in Communications, Advertising or Marketing
• Advanced skills in Microsoft Office, Photoshop and social media platforms

Responsibilities

• Collaborate with Sales in launching brand and advertising campaigns, promotions or online/web/interactive initiatives to increase listening audience and ratings
• Adjust programs and campaigns to address changing markets and competitive conditions
• Support the evaluation and selection of third-party advertising, marketing, collateral and related service providers
• Participate in conducting research on program and campaign effectiveness; track findings and report results to management
• Collaborate with internal department to ensure marketing campaigns are coordinated with operational and sales initiatives
• Connect with influential media outlets and journalists to place iHeartMedia news
• Assist with event planning, including working with vendors, event coordinators and design teams for on-site collateral
• Create content regularly to grow the company’s footprint (e.g., press releases, corporate announcements)
• Manage strategy and set up of all paid campaigns
• Research and test partnerships with new vendors to expand reach and lower costs
• Craft landing pages to distribute through relevant paid programs

Skills

PR experience

Content marketing

Relationship management

Cross-functional collaboration

Education

Bachelor's degree in Communications/Marketing/Advertising

Tools

Microsoft Office

Photoshop

Social media platforms

Job description

Current employees and contingent workers

The audio revolution is here - and iHeart is leading it! iHeartMedia, the number one audio company in America, reaches 90% of Americans every month -- a monthly audience that’s twice the size of any other audio company -- almost three times the size of the largest TV network -- and almost 4 times the size of the largest ad-supported music streaming service. And we were just recognized as one of the Top Media Sales Organizations by The Myers Report!

In fact, iHeart has: More #1 rated markets than the next two largest radio companies combined;

• We're the largest podcast publisher, with more monthly downloads than the second- and third-largest podcast publishers combined. Podcasting, the fastest-growing new media, today has more monthly users than streaming music services or Netflix;


• iHeart is the home of many of the country's most popular and trusted on-air personalities and podcast influencers, who build important connections with hundreds of communities across America;


• We create and produce some of the most popular and well-known branded live music events in America, including the iHeartRadio Music Festival, the iHeartRadio Music Awards, the iHeartCountry Festival, iHeartRadio Fiesta Latina and the iHeartRadio Jingle Ball Tour;


• iHeartRadio is the #1 streaming radio digital service in America;


• Our social media footprint is 7 times larger than the next largest audio service; and


• We have the only complete audio ad technology stack in the industry for all forms of audio, from on demand to broadcast radio, digital streaming radio and podcasting, which bring data, targeting and attribution to all forms of audio at an unparalleled scale. As a result, we're able to combine our strong leadership position in audience reach, usage and ad tech with powerful tools and insights for our sales organizations to help them build success for their clients at a more efficient cost than any other option.

Because we reach almost every community in America, we're committed to providing a range of programming that reflects the diversity of the many communities we serve – and our company reflects that same kind of diversity. Our company values stress collaboration, curiosity, welcoming dissent, accepting mistakes in the pursuit of new ideas, and respect for everyone.

Only one company in America has the #1 position in everything audio: iHeartMedia!

At iHeartMedia we are dedicated to building a diverse, inclusive, and authentic workplace and are looking for teammates passionate about what we do!

What We Need:

We're seeking a National Digital Client Success Manager. At iHeartMedia, our digitally savvy team is charged with delivering best in class client service and ensuring a strategic and successful execution across our full digital product suite including the latest podcast, audio, social, video, display media, & custom tactics. We are seeking an outstanding candidate to join our Digital Client Success team, responsible for post-sale project management and execution across a book of Podcast and Digital business. This Manager will have the opportunity to think strategically and help support the development of key growth areas for iHeartMedia, partnering with internal teams inclusive of sales, pre-sale sale development, social, programming, creative production, events, research, ad/pod operations & inventory management. The position requires extensive cross-team partnership and coordination at all levels, excellent communication and analytic skills, and strong organizational skills.

What You’ll Do:

• Collaborate with Sales in launching brand and advertising campaigns, promotions or online/web/interactive initiatives to increase listening audience and ratings


• Adjust programs and campaigns to address changing markets and competitive conditions


• Support the evaluation and selection of third-party advertising, marketing, collateral and related service providers


• Participate in conducting research on program and campaign effectiveness; track findings and report results to management


• Collaborate with internal department to ensure marketing campaigns are coordinated with operational and sales initiatives


• Connect with influential media outlets and journalists to place iHeartMedia news


• Assist with event planning, including working with vendors, event coordinators and design teams for on-site collateral


• Create content regularly to grow the company’s footprint (e.g., press releases, corporate announcements)


• Manage strategy and set up of all paid campaigns


• Research and test partnerships with new vendors to expand reach and lower costs


• Craft landing pages to distribute through relevant paid programs

What You’ll Need:

• Experience in public relations, corporate communications, content marketing or relationship management


• 1-3 years' experience in a similar role, e.g., pitching, crafting and placing content externally, event management and sponsorships


• Four-year college degree, preferably in Communications, Advertising or Marketing


• Demonstrated understanding of operational business practices through a degree and related work experience


• Advanced skills in Microsoft Office, Photoshop and social media platforms


• In