Client Success Manager - Digital & Podcast Campaigns

Iheartmedia; Montgomery (AL); On-site; USD 56,000 - 70,000; Full time

Benefits offered by this job

Medical, dental & vision insurance

Life insurance

Paid vacation and holidays

Floating holiday

401(k) plan

Employee Assistance Program (EAP)

Job summary

iHeartMedia in Chicago, IL is seeking a Client Success Manager for its Digital Media and Podcast portfolio. You will manage a complete post‑sale book, drive campaign performance, and deliver thorough post‑campaign analysis to clients and internal teams.

You will coordinate with sales, operations, and finance to ensure campaigns are booked, executed, and billed on time, while providing strategic recommendations and flawless client service in a fast-paced environment.

Qualifications

• Advanced skills in Microsoft Office and social media platforms.
• Up‑to‑date knowledge of digital marketing trends and potential new channels.
• Expertise in handling digital media campaign reporting results.
• Ability to manage projects from start to finish.
• Excellent organizational skills and ability to prioritize and effectively manage time.

Responsibilities

• Collaborate with internal departments to ensure sold programs are booked and executed in alignment with operational and sales initiatives.
• Serve as the primary client contact for all post‑sale programs: schedule and lead all internal/external calls, communicate production timelines and deliverables, and ensure the iHR experience exceeds client expectations.
• Maintain and optimize client campaigns to improve overall performance against pre‑determined benchmarks on an ongoing basis.
• Be responsible for full delivery against dollars booked across all digital, social, and podcast deliverables.
• Work with ad/pod ops to provide critical thinking and troubleshoot any creative/tracking issues.
• Collaborate with the internal billing & finance team monthly to ensure reconciling billing promptly.
• Provide industry‑leading post‑campaign analysis by partnering with internal subject matter experts, creating comprehensive recaps, learnings, and recommendations.
• Keep abreast of industry news and develop POVs to communicate relevant updates to client/internal teams.

Skills

Microsoft Office

Social media platforms

Campaign reporting

Project management

Client service

Job description

iHeartMedia in Chicago, IL is seeking a Client Success Manager for its Digital Media and Podcast portfolio. You will manage a complete post‑sale book, drive campaign performance, and deliver thorough post‑campaign analysis to clients and internal teams.

You will coordinate with sales, operations, and finance to ensure campaigns are booked, executed, and billed on time, while providing strategic recommendations and flawless client service in a fast-paced environment.