Customer Success & Implementation Lead

RTL2 Fernsehen GmbH & Co. KG; United States; On-site; USD 70,000 - 100,000; Full time

Job summary

Israelvcforum is seeking a Customer Success Manager to join their Implementation team. This role involves building and executing client success plans, managing implementation projects, and ensuring strong client relationships.

The ideal candidate has a strong technical background and 3+ years of experience in B2B client-facing roles. Superb communication skills and problem-solving abilities are a must to thrive in a dynamic environment.

Qualifications

• 3+ years of experience in B2B client-facing roles.
• Strong project management skills to keep projects on track.
• Experience in leading product implementation projects.

Responsibilities

• Build and execute client success and onboarding plans.
• Act as a project manager to ensure timelines are met.
• Represent the voice of the customer and influence product development.

Skills

Technical background

Project management

Problem-solving skills

Communication skills

Customer-facing skills

Education

BA or BS degree

Job description

Israelvcforum is seeking a Customer Success Manager to join their Implementation team. This role involves building and executing client success plans, managing implementation projects, and ensuring strong client relationships.

The ideal candidate has a strong technical background and 3+ years of experience in B2B client-facing roles. Superb communication skills and problem-solving abilities are a must to thrive in a dynamic environment.