Client Success & Growth Specialist

Gordon Flesch Company

Chicago (IL)

On-site

USD 78,798,720 - 85,962,240

Full time

14 days+

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Benefits offered by this job

Competitive pay

Continuous training

Growth opportunities

Job summary

Gordon Flesch Company seeks a Customer Success Advisor to support top customers and assist the Major Account Executive in maximizing value from our solutions. You will drive satisfaction, retention and growth within the account, providing training for high product adoption and coordinating cross-department discussions.

Responsibilities include building key stakeholder relationships, serving as a point of escalation, and developing tailored success plans to meet client goals while keeping

Qualifications

High school diploma or equivalent.
Advanced Excel proficiency required.
Strong analytical and problem-solving abilities.

Responsibilities

Provide continuous training to ensure high early adoption of products and services.
Build and maintain strong, long-term relationships with key stakeholders across customer accounts.
Serve as a point of escalation for customer concerns and ensure timely resolutions.
Coordinate discussions with internal departments to align goals.
Develop and execute customer success plans tailored to each client’s goals.
Provide regular updates on customer status, feedback, and opportunities for improvement.

Skills

Advanced Excel

Microsoft Office

Communication skills

Education

High school diploma or equivalent

Tools

CRM systems

Microsoft Word

Microsoft Outlook

Job description

Responsibilities include building key stakeholder relationships, serving as a point of escalation, and developing tailored success plans to meet client goals while keeping

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