Client Success Growth Director | Scale & Strategy

JP Morgan Chase; New York (NY); Presencial; USD 180.000 - 270.000; Jornada completa

Descripción de la vacante

JP Morgan Chase's Chase Media Solutions seeks an Executive Director, Client Success Team Lead to scale a high-impact client success organization in New York. You will lead a team that delivers trusted partnerships, measurable outcomes, and strong retention for brands and agencies.

You will partner with sales and cross-functional teams to improve client outcomes, strengthen service models, and drive continuous improvement.

Formación

• 10+ years of account management leadership experience within digital media or performance marketing.
• Demonstrated leadership ability in building and managing high-performing client success teams.
• Deep understanding of the digital media landscape and client solutions.

Responsabilidades

• Scale the Client Success function for Chase Media Solutions.
• Lead a team of client success managers to deliver excellent service to clients.
• Collaborate with sales to craft client success strategies to win new business and retain/grow existing clients.
• Develop service and growth models for Client Solution Managers to grow revenue and deliver client objectives.
• Partner with sales, operations and analytics to create a cohesive client engagement experience.
• Implement client feedback strategy to inform sales, marketing, process improvements and product enhancements.
• Resolve client issues and escalations.
• Maintain understanding of key market trends and customer opportunities.
• Represent Chase Media Solutions at events as a brand ambassador.

Conocimientos

Executive leadership

Client success

Cross-functional collaboration

Executive communication

Descripción del empleo

JP Morgan Chase's Chase Media Solutions seeks an Executive Director, Client Success Team Lead to scale a high-impact client success organization in New York. You will lead a team that delivers trusted partnerships, measurable outcomes, and strong retention for brands and agencies.

You will partner with sales and cross-functional teams to improve client outcomes, strengthen service models, and drive continuous improvement.