Executive Director, Client Success Team Lead - Chase Media Solutions

J.P. Morgan; New York (NY); On-site; USD 180,000 - 270,000; Full time

Job summary

JP Morgan Chase's Chase Media Solutions seeks an Executive Director, Client Success Team Lead to scale a high-impact client success organization in New York. You will lead a team that delivers trusted partnerships, measurable outcomes, and strong retention for brands and agencies.

You will partner with sales and cross-functional teams to improve client outcomes, strengthen service models, and drive continuous improvement.

Qualifications

• 10+ years of account management leadership experience within digital media or performance marketing.
• Demonstrated leadership ability in building and managing high-performing client success teams.
• Deep understanding of the digital media landscape and client solutions.

Responsibilities

• Scale the Client Success function for Chase Media Solutions.
• Lead a team of client success managers to deliver excellent service to clients.
• Collaborate with sales to craft client success strategies to win new business and retain/grow existing clients.
• Develop service and growth models for Client Solution Managers to grow revenue and deliver client objectives.
• Partner with sales, operations and analytics to create a cohesive client engagement experience.
• Implement client feedback strategy to inform sales, marketing, process improvements and product enhancements.
• Resolve client issues and escalations.
• Maintain understanding of key market trends and customer opportunities.
• Represent Chase Media Solutions at events as a brand ambassador.

Skills

Executive leadership

Client success

Cross-functional collaboration

Executive communication

Job description

Join Chase Media Solutions and help scale a high-impact client success organization in an emerging media channel. You will lead a team that delivers trusted partnership, measurable outcomes, and strong retention for brands and agencies.

As an Executive Director, Client Success Team Lead in Chase Media Solutions, you lead a team focused on maximizing revenue growth and retention through a consultative client experience for brands and agencies. You partner closely with sales and cross-functional teams to improve client outcomes, strengthen service models, and drive continuous improvement. You use market insight and client feedback to evolve the client experience and inform strategy.

Job responsibilities

• Scale the Client Success function for Chase Media Solutions
• Lead a team of client success managers to deliver excellent service to clients
• Collaborate with the sales organization to craft client success strategies to win new business and retain and grow existing clients to achieve revenue targets
• Develop service and growth models for Client Solution Managers to grow revenue and successfully deliver on client objectives
• Partner cross-functionally with key support teams such as sales, operations and analytics to create a cohesive client engagement experience, ensure successful executions and drive continuous improvement to deliver for our clients
• Implement client feedback strategy to identify key success factors and pain points within our product offering and our client experience to help inform sales and marketing strategy, process improvements and product enhancements to better deliver for clients
• Implement approach to resolving client issues and escalations
• Develop and maintain a strong understanding of key vertical market trends and customer opportunities
• Represent Chase Media Solutions at events and serve as a brand and business ambassador

Required qualifications, capabilities, and skills

• 10+ years of account management leadership experience within the digital media or performance marketing industry
• Demonstrated leadership ability in building, inspiring and managing high-performing, scalable client success teams
• Deep understanding of the digital media landscape and the role of account management to deliver successful client solutions
• Strong collaboration skills with cross-functional teams and exceptional interpersonal communication skills to build internal and external client relationships
• Ability to perform and navigate ambiguity in a highly dynamic, rapidly changing, and growing environment
• Experience presenting to executives and marketing leadership both internally and externally, with strong interpersonal skills and a high attention to detail

Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting.