Client Success & Growth Associate

Fortive; United States; Remote; USD 90,000 - 150,000; Full time

Job summary

Fortive is seeking a Junior Account Manager to support Sales Representatives after a sale, act as the primary customer contact, and drive cross-sell opportunities within assigned accounts. You will track orders, assist with renewals, and coordinate with internal teams to resolve issues with empathy and speed.

Ideal candidates have 1+ years in sales or account management, strong communication skills, and proficiency with CRM tools and MS Office.

Qualifications

• Bachelor’s degree or equivalent work experience required.
• 1+ years in sales or account management; healthcare or SaaS experience preferred.
• Strong communication, presentation, and negotiation skills.
• Excellent organizational abilities and proficiency with CRM tools and MS Office.

Responsibilities

• Maintain and update CRM and case management records accurately.
• Drive proactive communication and follow-up with customers.
• Assist with quotes, proposals, and product literature as needed by sales.
• Coordinate onboarding materials or training for new customers.
• Identify recurring issues and suggest process improvements.
• Keep teams informed about product updates, promotions, and pricing.

Skills

Excellent communication

Presentation skills

Negotiation skills

CRM proficiency

Microsoft Office Suite

Education

Bachelor’s degree in Business, Sales, or related field

1+ years sales/account management experience

Tools

CRM software

Microsoft Office Suite

Job description

Fortive is seeking a Junior Account Manager to support Sales Representatives after a sale, act as the primary customer contact, and drive cross-sell opportunities within assigned accounts. You will track orders, assist with renewals, and coordinate with internal teams to resolve issues with empathy and speed.

Ideal candidates have 1+ years in sales or account management, strong communication skills, and proficiency with CRM tools and MS Office.