Client Success & Accounts Associate

NXTWave Financial; Orlando (FL); On-site; USD 42,000 - 64,000; Full time

Job summary

NXTWave Financial is seeking a Junior Account Manager in Orlando to be the first point of contact for new customers, answer queries and boost client satisfaction.

You will apply your communication skills to identify client needs, propose solutions, and represent the company positively. Prior customer service experience is a plus as you help build profitable, long-term relationships with clients to reach business goals.

Qualifications

• Proven work experience as a Junior Account Manager or in a related sales role.
• Strong understanding of sales principles and ability to deliver excellent customer experience.
• Excellent verbal and written communication and relationship-building skills.
• Effective presentation and negotiation abilities.
• High degree of professionalism in every interaction.
• Good time-management with a problem-solving attitude.

Responsibilities

• Gather information on assigned clients
• Contact clients to understand their needs
• Provide after-sales support to retain customers
• Ensure prompt and accurate answers to clients’ queries
• Build strong client relationships through regular communication
• Report on the status of accounts
• Suggest company products/services that maximize client satisfaction
• Communicate product and pricing details clearly
• Promote new products/services to existing customers

Skills

Sales experience

Sales principles

Communication skills

Presentation skills

Negotiation

Professionalism

Time management

Job description

NXTWave Financial is seeking a Junior Account Manager in Orlando to be the first point of contact for new customers, answer queries and boost client satisfaction.

You will apply your communication skills to identify client needs, propose solutions, and represent the company positively. Prior customer service experience is a plus as you help build profitable, long-term relationships with clients to reach business goals.