Client Success & Growth Associate

Healthplanone; Connecticut; Hybrid; USD 59,000 - 73,000; Full time

Job summary

HealthPlanOne seeks an Associate Account Manager to help develop, expand, and maintain client relationships across small, medium, and large accounts. You will serve as the client advocate and advisor, collaborating with the Director to deepen partnerships and drive retention and growth.

You will coordinate programs, provide consultative support, track deliverables, and ensure high-quality service delivery. Building strong internal relationships and offering solutions to improve client

Qualifications

• Bachelor’s Degree in Business or relevant concentration.
• 1 year of experience in a call center or client services role.
• Ability to solve complex problems in a customer-facing role.
• Discipline and organization to manage multiple priorities simultaneously.
• Strong relationship management skills, both internally and externally.
• Ability to understand customer data and make recommendations to operations/client based on analytics.
• Excellent verbal, written and Microsoft Outlook skills.
• Experience in creating and presenting customer presentations.
• High level of integrity, judgment and follow through.
• Strong attention to detail.

Responsibilities

• Assist in development, expansion, and maintenance of client relationships for small and medium clients.
• Assist Director with large enterprise clients and deepen customer relationships.
• Provide consultative support to meet business goals.
• Manage deliverables to ensure service delivery.
• Build and maintain positive relationships with clients and internal departments.
• Offer solutions to enhance client performance and expand services.
• Conduct internal meetings to review performance.
• Maintain knowledge of call center and project operations.
• Manage change management for assigned client.
• Resolve conflicts and provide timely solutions to clients and assist Director.
• Performs other related duties as assigned.

Skills

Customer service

Analytical skills

Time management

Relationship management

Communication

Presentation skills

MS Outlook

Education

Bachelor’s Degree in Business or relevant concentration

Job description

HealthPlanOne seeks an Associate Account Manager to help develop, expand, and maintain client relationships across small, medium, and large accounts. You will serve as the client advocate and advisor, collaborating with the Director to deepen partnerships and drive retention and growth.

You will coordinate programs, provide consultative support, track deliverables, and ensure high-quality service delivery. Building strong internal relationships and offering solutions to improve client