Health Plan Client Success Associate

Healthplanone; Gilbert (AZ); Hybrid; USD 59,000 - 73,000; Full time

Job summary

HealthPlanOne seeks an Associate Account Manager to support the growth and retention of its health insurance clients. You will advocate for small and medium clients while assisting the Director with larger enterprise relationships.

You will coordinate programs, provide consultative support, manage deliverables, and build strong client partnerships across internal teams to meet objectives. The role is hybrid, based in Gilbert, AZ, with regular collaboration across office and remote work, and a

Qualifications

• Bachelor’s Degree in Business or relevant concentration.
• 1 year of experience in a call center or client services role.
• Ability to solve complex problems in a customer-facing role.
• Discipline and organization to manage multiple priorities simultaneously.
• Strong relationship management skills, both internally and externally.
• Ability to understand customer data and make recommendations to operations/client based on analytics.
• Excellent verbal, written and Microsoft Outlook skills.
• Experience in creating and presenting customer presentations.
• High level of integrity, judgment and follow through.
• Strong attention to detail.

Responsibilities

• Ensure effective facilitation, coordination, development, implementation, and execution of the small and medium client programs.
• Assist effective facilitation, coordination, development, implementation, and execution of the large client programs.
• Provide consultative support to assist clients in meeting business goals.
• Manage coordination, monitoring and tracking of deliverables to ensure service delivery of key client and HPOne success factors.
• Build and maintain positive relationships with clients and all internal departments to deliver service as outlined in the program objectives.
• Offer solutions to enhance client performance and expand the services for small and medium clients provided by HPOne.
• Conduct regular internal operational meetings to review performance.
• Maintain a working knowledge of the entire call center operation as well as project operation.
• Manage change management process for assigned client.
• Resolve conflicts and provide solutions to his/her clients in a timely mannerand provide support and assistance to the Director in these areas.
• Performs other related duties as assigned.

Skills

1 year of experience in a call center

Customer relationship management

Problem solving

Organization & multitasking

Data-driven recommendations

Verbal & written communication

Presenting customer presentations

Integrity & follow-through

Attention to detail

Healthcare customer environment (pref)

Education

Bachelor’s Degree in Business or relevant concentration

Tools

Microsoft Outlook

Job description

HealthPlanOne seeks an Associate Account Manager to support the growth and retention of its health insurance clients. You will advocate for small and medium clients while assisting the Director with larger enterprise relationships.

You will coordinate programs, provide consultative support, manage deliverables, and build strong client partnerships across internal teams to meet objectives. The role is hybrid, based in Gilbert, AZ, with regular collaboration across office and remote work, and a