Remote Client Success & Growth Associate

Health Plan One, LLC; Shelton, Northern (CT, KY); Hybrid; USD 59,000 - 73,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) with employer match

Job summary

HealthPlanOne is seeking an Associate Account Manager to help grow and maintain key client relationships across small, medium, and enterprise accounts. You will advocate for clients, support Directors with larger engagements, and coordinate cross-functional teams to ensure service excellence and retention.

The role emphasizes data-driven decision making, stakeholder communication, and delivering impactful client programs.

Qualifications

• Bachelor’s Degree in Business or related field.
• 1 year of experience in a call center or client services role.
• Ability to analyze data and make recommendations based on analytics.
• Excellent verbal, written and Microsoft Outlook skills.
• Experience in creating and presenting customer presentations.

Responsibilities

• Ensure effective facilitation, coordination, development, implementation, and execution of the small and medium client programs.
• Assist effective facilitation, coordination, development, implementation, and execution of the large client programs.
• Provide consultative support to assist clients in meeting business goals.
• Manage coordination, monitoring and tracking of deliverables to ensure service delivery of key client and HPOne success factors.
• Build and maintain positive relationships with clients and all internal departments to deliver service as outlined in the program objectives.
• Offer solutions to enhance client performance and expand the services for small and medium clients provided by HPOne.
• Conduct regular internal operational meetings to review performance.
• Maintain a working knowledge of the entire call center operation as well as project operation.

Skills

Relationship management

Problem solving

Verbal and written communication

Presentation skills

Multitasking

Education

Bachelor’s Degree in Business or related field

Tools

Microsoft Outlook

Job description

HealthPlanOne is seeking an Associate Account Manager to help grow and maintain key client relationships across small, medium, and enterprise accounts. You will advocate for clients, support Directors with larger engagements, and coordinate cross-functional teams to ensure service excellence and retention.

The role emphasizes data-driven decision making, stakeholder communication, and delivering impactful client programs.