Client Success & Growth Advocate — Equity & Benefits

Charter Next Generation, Inc.; Superior (WI); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Employee Ownership

Health Insurance

401(k) match

Tuition reimbursement

Career advancement

Job summary

Charter Next Generation, Inc. is seeking an Account Manager to cultivate long-term customer relationships and drive revenue across a network of facilities. You will collaborate with multiple internal teams to meet customer needs and execute strategic sales initiatives.

The role emphasizes proactive communication, accurate forecasting, and delivering exceptional client service while leveraging equity ownership and career growth opportunities at CNG.

Qualifications

• Bachelor's degree or career experience considered.
• Excellent interpersonal skills and communication abilities.
• Ability to relate to people at all levels and cultures.
• Strong organizational and decision-making skills.

Responsibilities

• Be the primary point of contact and build long-term relationships with customers.
• Help customers through email, phone, and meetings (in person, online, screen-share).
• Develop trusted advisor relationships with key accounts and executive sponsors.
• Ensure timely and successful delivery of products per customer needs and objectives.
• Communicate progress of orders and shipments.
• Schedule and coordinate with transportation groups.
• Forecast and track key account metrics.
• Keep knowledge current through education and industry reading.
• Maintain high client satisfaction and deliver exceptional service daily.
• Drive growth with existing and new customers, focusing on regional accounts.
• Interface with internal teams for customer meetings and objectives.
• Lead external communications from Quality, Operations, and Technical teams.
• Recommend and implement price changes and new contracts/agreements.
• Develop and monitor sales forecasts and share changes with leadership.
• Participate in internal meetings and trainings.
• Review account activity to identify opportunities to increase sales.

Skills

Account management

Interpersonal skills

MS Office

Relationship building

Communication

Organizational skills

Customer focus

Education

Bachelor's degree

Tools

CRM software

MS Office

Job description

Charter Next Generation, Inc. is seeking an Account Manager to cultivate long-term customer relationships and drive revenue across a network of facilities. You will collaborate with multiple internal teams to meet customer needs and execute strategic sales initiatives.

The role emphasizes proactive communication, accurate forecasting, and delivering exceptional client service while leveraging equity ownership and career growth opportunities at CNG.