Client Success & Billing Coordinator

Certus Pest, Inc.; Scottsdale (AZ); On-site; USD 42,000 - 64,000; Full time

Job summary

Certus Pest, Inc. in Scottsdale, AZ seeks a Client Success Specialist focused on customer care and handling general administrative responsibilities and service calls.

Responsibilities include friendly customer service, triaging calls, creating invoices and quotes, maintaining customer files, and supporting the Service and Repair teams with communications and follow-ups. Requirements: High School Diploma/GED, 1 year in an office, ability to work in a fast-paced cross-functional environment, and

Qualifications

• High School Diploma or GED or equivalent experience.
• At least 1 year experience in an office environment.
• Experience in a service industry is a plus.
• Able to pass a pre-employment background check and drug test.

Responsibilities

• Provide friendly and timely customer service.
• Triage front desk calls and switchboard.
• Sells products and services with support from Service and Repair teams.
• Create invoices and take payments using company software.
• Maintain accurate customer files.
• Track lead sources of all customers.
• Assist operational roles with customer contact and follow up.
• Create and send quotes to customers.
• Take deposits for large repair jobs.
• Update expired autopay information in systems.
• Answer billing questions and assist with collections.
• Perform other duties as assigned.

Skills

Customer service

Call triage

Invoices & payments

Data/file maintenance

Quotes & follow-up

Organization

Microsoft Office

Education

High School Diploma/GED

Tools

Company software

Microsoft Office

Job description

Certus Pest, Inc. in Scottsdale, AZ seeks a Client Success Specialist focused on customer care and handling general administrative responsibilities and service calls.

Responsibilities include friendly customer service, triaging calls, creating invoices and quotes, maintaining customer files, and supporting the Service and Repair teams with communications and follow-ups. Requirements: High School Diploma/GED, 1 year in an office, ability to work in a fast-paced cross-functional environment, and