Client Success & Freight Cost Optimization Lead

transportationinsight; Hickory (NC); On-site; USD 52,000 - 70,000; Full time

Job summary

Transportation Insight is seeking a results-driven analyst to review client data for trends and cost savings, track open requests, and conduct monthly client reviews to boost satisfaction. The role involves promoting tools, identifying new services, and pursuing cost-reduction opportunities while preserving service quality.

The ideal candidate will have a BS/BA in logistics or business (or equivalent experience) and 0–3 years in the industry, with strong analytical and presentation skills.

Qualifications

• BS/BA degree in logistics, business or equivalent industry experience preferred.
• Direct industry experience of 0-3 years is common for this role.

Responsibilities

• Review and analyze client data for trends, issues and cost savings opportunities.
• Review open client requests, track status and drive toward closure and client satisfaction.
• Conduct monthly client reviews and showcase tools and services being used, plus potential newer tools.
• Engage clients on new services and/or cost-saving opportunities through cost analysis.
• Identify and pursue opportunities to minimize costs while maintaining service levels.

Skills

Detail oriented

Self-starters

Strong work ethic

Client relationship management

Desire to succeed

Effective communication

Education

BS/BA in logistics or business

Equivalent industry experience

Tools

Excel

PowerPoint

Databases

Analytical tools

Job description

Transportation Insight is seeking a results-driven analyst to review client data for trends and cost savings, track open requests, and conduct monthly client reviews to boost satisfaction. The role involves promoting tools, identifying new services, and pursuing cost-reduction opportunities while preserving service quality.

The ideal candidate will have a BS/BA in logistics or business (or equivalent experience) and 0–3 years in the industry, with strong analytical and presentation skills.