Client Success & Analytics Advisor

Transportation Insight LLC; Hickory (NC); On-site; USD 55,000 - 75,000; Full time

Job summary

Transportation Insight LLC is seeking a Senior Client Services Advisor to analyze client data, manage key relationships, and identify cost-saving opportunities. You will support internal teams and external clients, reviewing requests, tracking progress, and conducting monthly business reviews.

The role requires a BS/BA in logistics or business (or equivalent experience) and 0–3 years in the industry. Strong analytical, presentation, and interpersonal skills are essential.

Qualifications

• BS/BA in logistics, business or equivalent experience preferred.
• 0-3 years direct industry experience.

Responsibilities

• Review and analyze client data for trends, issues and opportunities for cost savings and efficiencies.
• Review open client requests and track progress toward closure.
• Ensure client satisfaction and monitor status of requests.
• Assess carrier performance and client satisfaction with carriers.
• Conduct monthly client reviews.
• Evaluate tools and services used by assigned clients and demonstrate new tools that could benefit them.
• Engage clients on new services and cost-saving opportunities where applicable.
• Identify opportunities to reduce operational costs while maintaining or improving service.

Skills

Detail oriented

Self-starters

Strong work ethic

Client relationship management

Empathy toward client needs

Analytical thinking

Presentation skills

Education

BS/BA in logistics or business

Tools

Excel

PowerPoint

Databases

Analytical tools

Job description

Transportation Insight LLC is seeking a Senior Client Services Advisor to analyze client data, manage key relationships, and identify cost-saving opportunities. You will support internal teams and external clients, reviewing requests, tracking progress, and conducting monthly business reviews.

The role requires a BS/BA in logistics or business (or equivalent experience) and 0–3 years in the industry. Strong analytical, presentation, and interpersonal skills are essential.