Client Success & Events Manager

Nowadays; San Francisco (CA); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Free lunch & dinner in the office

Quarterly offsites

Monthly fitness stipend

Health insurance

12 weeks parental leave

PTO 20 days

Direct access to founders

Job summary

Nowadays is seeking a Client Success & Events Manager in San Francisco to own high-profile tech events from kickoff to budget reconciliation. You’ll sit at the intersection of clients, ops, and product/engineering, delivering end-to-end planning for 20 to 2,400 attendees.

Roughly 70% client-facing and 30% building for scale, you’ll identify automation opportunities, write clear product requirements, and create playbooks.

Qualifications

• 3–6 years of corporate event planning experience, ideally at a tech company, startup, agency, or DMC.
• Owned events end to end, including vendor management, budgets, and onsite execution.
• Client-obsessed: you're calm under pressure and willing to flex for nights and weekends when an event needs it.
• Highly organized with sharp attention to detail: you catch the wrong date in a contract before anyone else.
• Clear, warm written communication with clients, vendors, and teammates.
• Fast, reliable responsiveness: you reply to clients within hours, not days, and keep threads moving.
• Hands-on experience using AI and automation tools (Claude, Zapier, Airtable, or similar) to replace manual work with repeatable processes.
• A systems thinker who notices when something is done manually three times and wants to fix it.
• Comfortable working in an ambiguous, fast-moving startup environment.
• Strongly preferred: Events/Hospitality background.
• Bonus points: Writing tickets in Linear or Jira, or working closely with engineers.

Responsibilities

• 70% of your time will focus on planning and running events for high-profile tech clients (offsites, retreats, conferences, dinners for 20 to 2,400+ attendees).
• Own pre-planning once the venue is booked and drive it to a flawless event day.
• Source and manage vendors across activities, transportation, F&B, AV, branding, and signage.
• Own planning deliverables and hit every deadline with a detailed plan and run of show.
• Be the trusted point of contact for client stakeholders.
• Lead site visits and travel onsite to ensure smooth events.
• Triage urgent items and keep clients informed without being asked.
• Proactively identify next steps and execute with minimal nudges.

Skills

Client obsession

Attention to detail

Written communication

Responsiveness

Systems thinking

Startup versatility

Project management

Ambiguity tolerance

Tools

Claude

Zapier

Airtable

Linear

Jira

Job description

About Nowadays

We're building the future of in-person connection, from intimate exec offsites to conference-level company events.

Nowadays is the AI-native platform for corporate event planning. We combine a 400K+ venue database, automated RFPs, and AI-driven venue outreach with a team that runs events end to end for some of the fastest-growing companies in tech. We're YC-backed, IATA-certified, and book millions in events every year. We move fast and care a lot about the client experience.

Who we are

We're a sister-founded team based in San Francisco. We move fast, care deeply, and love bringing people together (whether it's a strategic offsite or a Friendsgiving in our Nowadays home).

We believe the best teams:

• Take ownership

• Keep things scrappy

• Celebrate wins (big and small)

• Genuinely enjoy working (+ hanging out) together

What this role is

As our Client Success & Events Manager, you'll own events end to end for high-profile tech clients, from kickoff to final budget reconciliation, and turn what you learn into automation. You'll sit at the intersection of clients, ops, and our product/engineering team.

Roughly 70% running events and client relationships, 30% building for scale: spotting manual steps in our workflow and partnering with engineering to automate them. This is a hands-on role for someone who loves the craft of a great event and gets equally excited about never doing the same task twice.

What you'll do

70% of your time will focus on planning and running events

• Deliver white-glove, end-to-end planning for high-profile tech clients: offsites, retreats, conferences, and dinners for 20 to 2,400+ attendees

• Own pre-planning once the venue is booked: turn the client's vision into a detailed plan and drive it to a flawless event day

• Source and manage vendors across activities, transportation, F&B, AV, branding and signage, gifting, and DMCs, using the Nowadays platform to move fast

• Own the planning deliverables and hit every deadline: workback schedule, weekly client sync + recap, rooming list, transport manifest, run of show, comms calendar, vendor payments (as payer of record), and budget reconciliation

• Be the trusted point of contact for client stakeholders, from executive assistants to people teams to founders

• Lead site visits and travel onsite to make sure events go off without a hitch

• Triage what's urgent vs. what can wait, and keep clients informed without being asked

• Proactively see what needs to happen next and execute it, with no nudging from the client required

The remaining 30% of your time will focus on turning manual work into automation

• Map how events actually get done today and find the steps that slow us down

• Write clear requirements and tickets for product/engineering, then test what ships

• Build playbooks, templates, and SOPs that the team can run without you

• Use AI tools to automate repetitive work yourself: vendor follow-ups, client updates, deadline reminders

• Bring client feedback into the product roadmap

What we're looking for

• 3–6 years of corporate event planning experience, ideally at a tech company, startup, agency, or DMC

• You've owned events end to end, including vendor management, budgets, and onsite execution

• Client-obsessed: you're calm under pressure and willing to flex for nights and weekends when an event needs it

• Highly organized with sharp attention to detail: you catch the wrong date in a contract before anyone else

• Clear, warm written communication with clients, vendors, and teammates

• Fast, reliable responsiveness: you reply to clients within hours, not days, and keep threads moving

• Hands-on experience using AI and automation tools (Claude, Zapier, Airtable, or similar) to replace manual work with repeatable processes

• A systems thinker who notices when something is done manually three times and wants to fix it

• Comfortable working in an ambiguous, fast-moving startup environment

Strongly preferred

• Events/Hospitality background

Bonus points

• Writing tickets in Linear or Jira, or working closely with engineers

How you'll operate

A few of our values that matter most in this role:

• Unreasonable Hospitality: Getting the details right is service; how you make people feel is hospitality. You go further than anyone expects to delight our customers, from the first call to the last guest's ride home.

• Customer's Best Friend: You listen first and dig into what the client actually needs before reaching for a solution.

• Extreme Ownership: You own your events and your clients. You don't wait to be told what to do, and when something goes wrong, you fix it.

• Growth Mindset: You try new AI tools before anyone asks, and you're always looking for a better way to do the work.

The details

Compensation

$90K–$130K base + 0.2%–0.5% equity (depending on experience)

Location

In-person in San Francisco

Perks

• Free lunch + dinner in the office

• Quarterly team offsites and access to amazing venues

• Monthly fitness stipend

• Health insurance

• 12 weeks paid parental leave

• 20 days PTO

• Direct access to the founders and real ownership from day one