Operations Lead, Event Systems & Client Experience

Nowadays; San Francisco (CA); On-site; USD 120,000 - 170,000; Full time

Benefits offered by this job

Free lunch + dinner

Quarterly team offsites

Monthly fitness stipend

Health insurance

12 weeks paid parental leave

Generous PTO

Job summary

Nowadays is seeking a hands-on operations professional in San Francisco to own events end-to-end, ensuring excellent client communication and scalable processes. You will collaborate with product, engineering, and sales to refine playbooks and templates, enabling faster, smoother offsite experiences for marquee clients.

You’ll balance a fast, imperfect startup environment with meticulous execution, shaping how the company operates and scales its events program for high-growth client engagements.

Qualifications

• Consistently puts clients first, even if it requires late nights or weekend work.
• Ability to juggle multiple workstreams and prioritize quickly.
• Excellent at turning complexity into clarity.
• Careful with process but not at the expense of momentum.
• Extreme attention to detail.
• Comfortable working across ops, product, dev, sales, and clients.
• Clear, thoughtful communication with good judgment.
• Enjoy building systems that others can run.
• Want to shape how a company operates, not just follow a playbook.

Responsibilities

• Own events end-to-end, with clear written and verbal client communication.
• Own and evolve the end-to-end ops flow for running events from first request to post-event wrap.
• Be the point person for prioritizing urgent vs non-urgent ops issues.
• Turn tribal knowledge into documented onboarding and templates.

Skills

Client communication

Operations management

Prioritization

Documentation

Systems thinking

Education

Bachelor's degree

Tools

Linear

Jira

SQL

Job description

Nowadays is seeking a hands-on operations professional in San Francisco to own events end-to-end, ensuring excellent client communication and scalable processes. You will collaborate with product, engineering, and sales to refine playbooks and templates, enabling faster, smoother offsite experiences for marquee clients.

You’ll balance a fast, imperfect startup environment with meticulous execution, shaping how the company operates and scales its events program for high-growth client engagements.