Client Success & Engagement Director

Lawrence Law Office; Columbus (OH); On-site; USD 70,000 - 95,000; Full time

Job summary

Lawrence Law Office is seeking a Client Services Director to lead client engagement, intake, and collections. The role serves as a central liaison between clients, attorneys, and internal departments to ensure a seamless experience from consultation to case completion.

The ideal candidate is charismatic, professional, organized, competitive, and motivated, thriving in a fast-paced environment, closing deals, and fostering lasting client relationships.

Qualifications

• Experience in client relations, sales, or customer service preferred.
• Excellent communication, negotiation, and interpersonal skills.
• Strong organizational and time management abilities.
• Tech-savvy with CRM systems, Microsoft Office, and office technology.
• Competitive, motivated, and goal-driven personality.
• Professional demeanor with commitment to confidentiality and client care.

Responsibilities

• Serve as primary point of contact for clients with timely, professional communication.
• Manage the intake process: process new leads, schedule consultations, and conduct follow-ups to secure client retainers
• Provide Administrative support for firm’s sales and marketing initiatives
• Maintain accurate and up-to-date client records in the firm’s CRM system.
• Collaborate with attorneys, paralegals, and billing staff to ensure client satisfaction and efficient case progress
• Address client inquiries and concerns promptly and professionally
• Facilitate billing and collections to ensure timely payments and smooth execution of case strategies
• Uphold punctuality, accuracy, and a high level of professionalism in all client interactions.

Skills

Client relations

Sales experience

Customer service

Communication

Negotiation

Interpersonal skills

Organizational skills

Time management

Tech-savvy CRM

Professional demeanor

Tools

CRM systems

Microsoft Office

Job description

Lawrence Law Office is seeking a Client Services Director to lead client engagement, intake, and collections. The role serves as a central liaison between clients, attorneys, and internal departments to ensure a seamless experience from consultation to case completion.

The ideal candidate is charismatic, professional, organized, competitive, and motivated, thriving in a fast-paced environment, closing deals, and fostering lasting client relationships.