Client Services Director

Lawrence Law Office; Columbus (OH); On-site; USD 70,000 - 95,000; Full time

Job summary

Lawrence Law Office is seeking a Client Services Director to lead client engagement, intake, and collections. The role serves as a central liaison between clients, attorneys, and internal departments to ensure a seamless experience from consultation to case completion.

The ideal candidate is charismatic, professional, organized, competitive, and motivated, thriving in a fast-paced environment, closing deals, and fostering lasting client relationships.

Qualifications

• Experience in client relations, sales, or customer service preferred.
• Excellent communication, negotiation, and interpersonal skills.
• Strong organizational and time management abilities.
• Tech-savvy with CRM systems, Microsoft Office, and office technology.
• Competitive, motivated, and goal-driven personality.
• Professional demeanor with commitment to confidentiality and client care.

Responsibilities

• Serve as primary point of contact for clients with timely, professional communication.
• Manage the intake process: process new leads, schedule consultations, and conduct follow-ups to secure client retainers
• Provide Administrative support for firm’s sales and marketing initiatives
• Maintain accurate and up-to-date client records in the firm’s CRM system.
• Collaborate with attorneys, paralegals, and billing staff to ensure client satisfaction and efficient case progress
• Address client inquiries and concerns promptly and professionally
• Facilitate billing and collections to ensure timely payments and smooth execution of case strategies
• Uphold punctuality, accuracy, and a high level of professionalism in all client interactions.

Skills

Client relations

Sales experience

Customer service

Communication

Negotiation

Interpersonal skills

Organizational skills

Time management

Tech-savvy CRM

Professional demeanor

Tools

CRM systems

Microsoft Office

Job description

Welcome to Lawrence Law office, a prestigious Central Ohio family law firm dedicated to guiding clients through some of life’s most challenging transitions with professionalism, empathy, and excellence. We pride ourselves on providing exceptional client service, fostering collaboration across our team, and maintaining a reputation built on integrity and results.

We are seeking a Client Services Director to assist in driving all aspects of client engagement, sales, and collections within our firm. The individual will serve as one of the central liaisons between clients, attorneys, and internal departments, ensuring a seamless client experience from the initial consultation through the completion of their case. The ideal candidate is charismatic, professional, organized, competitive, and motivated – someone who thrives in a fast-paced environment, builds lasting relationships, and knows how to close the deal.

Key Responsibilities:

• Serve as a primary point of contact for clients, providing timely and professional communication.
• Manage the intake process: process new leads, schedule consultations, and conduct follow-ups to secure client retainers
• Provide Administrative support for firm’s sales and marketing initiatives
• Maintain accurate and up-to-date client records in the firm’s CRM system.
• Collaborate with attorneys, paralegals, and billing staff to ensure client satisfaction and efficient case progress
• Address client inquiries and concerns promptly and professionally
• Facilitate billing and collections to ensure timely payments and smooth execution of case strategies
• Uphold punctuality, accuracy, and a high level of professionalism in all client interactions.

Qualifications:

• Experience in client relations, sales, or customer service is preferred
• Excellent communication, negotiation, and interpersonal skills
• Strong organizational and time management abilities
• Tech-savvy, with experience using CRM systems, Microsoft Office, and office technology
• Competitive, motivated, and goal-driven personality
• Professional demeanor with commitment to confidentiality and client care