Client Services Director

Lawrence Law Office; Columbus (OH); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

PTO

Health Insurance

Dental Insurance

Vision Insurance

Hands-on Training

Mon-Fri Schedule

Evenings Off

Job summary

Lawrence Law Office in Central Ohio seeks a Client Services Director to lead client relations and provide administrative support to the sales and marketing team. You will help secure and retain clients and ensure timely communication and accurate billing.

As a liaison between clients and other legal service providers, you will maintain CRM records, report on client marketing activity, and contribute to a collaborative, professional work environment.

Qualifications

• Experience in customer service or administrative role preferred.
• Strong communication and interpersonal skills.
• Excellent organizational abilities and task prioritization.
• Proficiency with office software and CRM systems.
• Attention to detail and accuracy in record keeping.

Responsibilities

• Act as primary client contact, responding to inquiries and resolving issues promptly.
• Collaborate with marketing to design and execute client goals.
• Maintain accurate client records in CRM.
• Serve as a link between clients and other service providers.
• Ensure timely payments to support case execution.
• Provide detailed reporting on client marketing and communications.

Skills

Customer service

Communication skills

CRM proficiency

Organization

Tools

CRM systems

Office software

Job description

Job Description

Welcome to Lawrence Law Office, a prestigious Central Ohio law firm. We currently are seeking a Client Services Director to join our dedicated team. As a Client Services Director, you will play a crucial role in obtaining and retaining satisfied clients.

In this position, you will be responsible for providing administrative support to our sales and marketing team, securing and maintaining client relationships, and assisting with various marketing-related tasks. You will be a liaison between our firm and clients to facilitate timely communication, excellent client service and proper billing and collection. Your strong organizational skills and attention to detail will be essential in maintaining accurate records and facilitating effective collaboration between departments.

If you are a motivated and detail-oriented individual with a passion for customer service, we invite you to join our team at Lawrence Law Office. and become part of our dynamic and professional work environment.

Benefits

• Paid Time Off (PTO)
• Health Insurance
• Dental Insurance
• Vision Insurance
• Hands on Training
• Mon-Fri Schedule
• Evenings Off

Responsibilities

• - ·Act as a point of contact for clients, answering inquiries and resolving issues in a timely and efficient manner.
• ·Collaborate with the marketing team to develop and implement strategies for achieving goals.
• ·Maintain accurate and up-to-date client records in our CRM system.
• ·Serve as a critical link between clients and other legal service providers on our team.
• ·Assure timely payments for services to allow smooth execution of case strategies.
• ·Provide detailed reporting of client marketing and communications.

Requirements

• ·Previous experience in a customer service or administrative role is preferred.
• ·Excellent communication and interpersonal skills to effectively interact with clients and colleagues.
• ·Strong organizational skills and the ability to prioritize tasks effectively.
• ·Proficiency in using office software and CRM systems.
• ·Detail-oriented and able to maintain accuracy in record keeping.
• ·A positive and inviting attitude to contribute to a collaborative, client service oriented work environment.