Client Engagement Manager

LBMC Staffing Solutions, LLC; Nashville (TN); On-site; USD 50,000 - 70,000; Full time

Job summary

A growing law firm located in Tennessee is looking for an Executive Administrative Professional. The ideal candidate will have a Bachelor's degree in Business and over five years of client engagement experience. This role requires exceptional organizational skills and the ability to communicate effectively with clients and attorneys. Responsibilities include conducting intake calls, directing clients, and maintaining accurate client files. The position promises a dynamic work environment focused on client satisfaction.

Qualifications

• Requires strong communication skills, both verbal and written.
• 5+ years of experience in client engagement or a similar role.
• Self-starter with excellent organizational skills.

Responsibilities

• Conduct detailed intake calls with new clients and assess their needs.
• Direct clients to the appropriate attorney based on case information.
• Ensure high-quality client experience for a nationwide client base.

Skills

Strong communication skills

Organizational skills

Client engagement

Education

Bachelor’s degree in Business

Job description

Our client is seeking a highly organized, business-savvy Executive Administrative Professional to join their team.

We are a growing law firm with five attorneys, and we are seeking a highly organized, business-savvy Executive Administrative Professional to join our team. This role requires strong communication skills, a client-focused mindset, and the ability to confidently manage new client inquiries. The ideal candidate will have experience in general business or sales and will be comfortable speaking in depth with prospective clients about their cases before directing them to the appropriate attorney. This position also includes regular correspondence with insurance companies and other parties involved.

Key Responsibilities:

• Conduct detailed intake calls with new clients and assess their needs
• Direct clients to the appropriate attorney based on case information
• Maintain clear and consistent communication with clients, attorneys, and insurance companies
• Manage, maintain, and update client files with accuracy and attention to detail
• Serve as a liaison between all parties involved in each case
• Ensure high-quality client experience for a nationwide client base

Qualifications:

• Bachelor’s degree in Business (required)
• Strong communication skills (both verbal and written)
• Experience with contracts is a plus
• Self-starter with excellent organizational skills
• 5+ years of experience in client engagement or a similar role