Client Success & Delivery Associate

HC3.io. HC3, Inc.; Irondale (AL); On-site; USD 55,000 - 75,000; Full time

Job summary

HC3, Inc. in Irondale, Alabama seeks an Account Manager I to support clients, ensure on-time delivery, and maintain high satisfaction. You will be the contact for assigned accounts, balance client expectations with HC3 capabilities, and contribute to retention.

The role emphasizes relationship management, effective communication, and independent ownership of responsibilities in a climate-controlled office. Occasional travel up to 10% is expected; standard workweek is five 8-hour days.

Qualifications

• College degree preferred.
• Two or more years in banking client service or Print/Mail client service.

Responsibilities

• Act as dedicated point of contact for assigned clients, addressing requests promptly and professionally.
• Lead annual Executive Business Reviews with clients, driving performance discussions and aligning on forward-looking strategies.
• Maintain deep knowledge of HC3 products and processes to guide clients and internal stakeholders with accurate insights.
• Own end-to-end client support tickets, ensuring timely resolution and thorough documentation.
• Support billing with accurate documentation and reconciliation efforts.
• Coordinate production and inventory, advise on challenges, and manage custom inventory needs.

Skills

Relationship Management

Communication Skills

Independence

Attention to Detail

Time and Priority Management

Problem Solving

Professional Demeanor

Education

College degree

2+ years banking client service or Print/Mail client service

Job description

HC3, Inc. in Irondale, Alabama seeks an Account Manager I to support clients, ensure on-time delivery, and maintain high satisfaction. You will be the contact for assigned accounts, balance client expectations with HC3 capabilities, and contribute to retention.

The role emphasizes relationship management, effective communication, and independent ownership of responsibilities in a climate-controlled office. Occasional travel up to 10% is expected; standard workweek is five 8-hour days.