ICHRA Account Manager: Client Success & Onboarding

Smith Brothers Insurance, LLC.; Glastonbury (CT); Hybrid; USD 64,000 - 100,000; Full time

Job summary

Smith Brothers Insurance, LLC. seeks an ICHRA Account Manager to serve as the primary post-sale project manager and relationship owner for clients using ICHRA solutions.

The role balances onboarding, technical integrations, and ongoing program success, coordinating with employers, carriers, and vendors to ensure regulatory compliance and satisfaction. The position emphasizes operational excellence, documentation, and proactive client education, with hybrid on-site presence in Glastonbury, CT and

Qualifications

• 3–5 years of experience in employee benefits account management, implementation, benefits administration, or a related field.
• Active Life & Health license in good standing.
• Bachelor’s degree preferred; high school diploma or equivalent required.

Responsibilities

• Onboard and renew ICHRA clients; manage relationships.
• Coordinate with employers, carriers, and vendors to ensure operational success.
• Manage premium reimbursements, reconciliations, and employer reporting.
• Ensure ACA and ICHRA regulatory compliance.
• Track program adoption and performance metrics.
• Identify cross-sell opportunities with Risk Advisor.
• Assist in development of ICHRA practice and staying current on trends.

Skills

Project management

ICHRA programs

ACA compliance

Benefits administration

Relationship building

Communication

Data interpretation

Education

Active Life & Health license

Bachelor’s degree preferred

High school diploma or equivalent required

Tools

MS Office

Agency management systems

Carrier platforms

AI tools

Payroll systems

Reporting tools

Job description

Smith Brothers Insurance, LLC. seeks an ICHRA Account Manager to serve as the primary post-sale project manager and relationship owner for clients using ICHRA solutions.

The role balances onboarding, technical integrations, and ongoing program success, coordinating with employers, carriers, and vendors to ensure regulatory compliance and satisfaction. The position emphasizes operational excellence, documentation, and proactive client education, with hybrid on-site presence in Glastonbury, CT and