Client Success Delivery Analyst

TSR Consulting; Greensboro (NC); On-site; USD 19,000 - 28,000; Part time

Job summary

TSR Consulting in Greensboro, NC is seeking a Client Service Delivery Analyst to support Nasdaq Governance Solutions on site. The role focuses on client service, software application support, and stakeholder communication, with responsibilities spanning user training, handling time-sensitive requests, and collaborating with product and engineering teams.

You will build strong client relationships, assist with requirements, and help create user documentation while promoting new features.

Qualifications

• Excellent written and spoken English.
• Experience in a client-facing role supporting sophisticated products.
• Ability to multitask and learn beyond the immediate remit.
• Self-sufficient with the ability to manage tasks independently.
• Effective collaboration skills.
• Reliable, detail-focused, and resilient under pressure.

Responsibilities

• Support mandatory MFA migration activities for clients.
• Provide e-mail and telephone support for Board Portal software.
• Develop and maintain positive client relationships by delivering value and anticipating needs.
• Deliver user training and respond to inquiries in a timely manner.
• Assist in identifying business and system requirements.
• Contribute to the creation of operational and user documentation.
• Communicate client requirements to Account Administrators and Success Managers.
• Promote new features and company capabilities to clients.
• Collaborate with Product and Engineering to craft client solutions.

Skills

Excellent English

Software applications

Client-facing

Collaboration

Attention to detail

Independence

Multitasking

Job description

TSR Consulting in Greensboro, NC is seeking a Client Service Delivery Analyst to support Nasdaq Governance Solutions on site. The role focuses on client service, software application support, and stakeholder communication, with responsibilities spanning user training, handling time-sensitive requests, and collaborating with product and engineering teams.

You will build strong client relationships, assist with requirements, and help create user documentation while promoting new features.