Information Technology Support Analyst

accel bi corporation; Charlotte (NC); On-site; USD 30,000 - 35,000; Full time

Job summary

accel bi corporation in Charlotte, NC, is seeking a Junior Service Support Analyst to join our team. This full-time onsite role supports business applications, troubleshoots user issues, and manages service requests in a fast-paced environment.

Ideal candidates have at least 3 years of IT/application support experience, strong communication, and the ability to work with business users and IT teams. This position offers a competitive salary and local NC eligibility.

Qualifications

• Minimum 3 years of IT/application support experience.
• Onsite work in Charlotte, NC.
• Local NC candidates only; GC or USC only.
• Must be able to attend an in-person interview.
• Experience supporting business applications.
• Experience with LMS is a plus.

Responsibilities

• Provide first and second-level application support to end users.
• Monitor and respond to incidents and service requests via ticketing system.
• Troubleshoot application and system issues and escalate when needed.
• Manage user accounts, password resets, and access requests.
• Document support procedures and technical processes.
• Perform health checks and system monitoring.
• Support LMS administration and user support.
• Create reports and maintain support documentation.
• Collaborate with business users and technical teams to resolve issues.
• Support training initiatives and onboarding activities.
• Maintain high levels of customer service and responsiveness.

Skills

Application Support

Ticket Management

User Accounts

Access Management

Troubleshooting

Office & Apps Support

LMS Admin

Communication Skills

Multitasking

Job description

Applications accepted on or before August 9, 2026

accel bi corporation is seeking a motivated Junior Service Support Analyst to join our team in Charlotte, NC. This is a full-time onsite opportunity for a technology professional with experience supporting business applications, troubleshooting user issues, and managing service requests in a fast-paced environment.

Compensation

$30,000 - $35,000 annual gross salary, inclusive of applicable benefits

Requirements

Local North Carolina candidates only

Green Card Holders (GC) or U.S. Citizens (USC) only

Must be available for full-time onsite work in Charlotte, NC

Must be able to attend an in-person interview

Minimum 3 years of relevant IT/Application Support experience

Key Responsibilities

• Provide first and second-level application support to end users
• Monitor and respond to incidents and service requests through a ticketing system
• Troubleshoot application and system issues and escalate when necessary
• Manage user accounts, password assistance, and access-related requests
• Document support procedures and technical processes
• Perform application health checks and system monitoring
• Assist with Learning Management System (LMS) administration and user support
• Create reports and maintain support documentation
• Collaborate with business users and technical teams to resolve issues
• Support training initiatives and onboarding activities
• Maintain high levels of customer service and responsiveness

Required Skills

• Application Support
• Incident & Ticket Management
• User Account Administration
• Password Resets & Access Management
• Troubleshooting & Problem Resolution
• Microsoft Office / Business Applications Support
• LMS Administration (preferred)
• Strong Communication & Customer Service Skills
• Ability to manage multiple priorities and meet deadlines

Preferred Experience

• Experience supporting enterprise applications
• Experience with ticketing or incident management systems
• Experience creating reports and support documentation
• Experience working directly with business users and stakeholders