Client Service Delivery Analyst

TSR Consulting; Greensboro (NC); On-site; USD 19,000 - 28,000; Part time

Job summary

TSR Consulting in Greensboro, NC is seeking a Client Service Delivery Analyst to support Nasdaq Governance Solutions on site. The role focuses on client service, software application support, and stakeholder communication, with responsibilities spanning user training, handling time-sensitive requests, and collaborating with product and engineering teams.

You will build strong client relationships, assist with requirements, and help create user documentation while promoting new features.

Qualifications

• Excellent written and spoken English.
• Experience in a client-facing role supporting sophisticated products.
• Ability to multitask and learn beyond the immediate remit.
• Self-sufficient with the ability to manage tasks independently.
• Effective collaboration skills.
• Reliable, detail-focused, and resilient under pressure.

Responsibilities

• Support mandatory MFA migration activities for clients.
• Provide e-mail and telephone support for Board Portal software.
• Develop and maintain positive client relationships by delivering value and anticipating needs.
• Deliver user training and respond to inquiries in a timely manner.
• Assist in identifying business and system requirements.
• Contribute to the creation of operational and user documentation.
• Communicate client requirements to Account Administrators and Success Managers.
• Promote new features and company capabilities to clients.
• Collaborate with Product and Engineering to craft client solutions.

Skills

Excellent English

Software applications

Client-facing

Collaboration

Attention to detail

Independence

Multitasking

Job description

Job Title: Client Service Delivery Analyst

Location: Greensboro, NC (Onsite at 400 Bellemeade Street, Suite 703)
Duration: Temp - 12 months
Pay Range: $[Provide:{RESOURCE MINIMUM PAY RATE (/HR)}]/hr $17/hr (W2)
Job ID: 407951

About TSR

TSR is a trusted staffing and workforce solutions partner with more than 50 years of experience delivery highly qualified talent to support clients' most critical business and technology initiatives. Through a disciplined approach to sourcing, candidate vetting, and delivery, TSR helps organizations scale teams quickly while maintaining quality and reliability. TSR operates with a global delivery model, leveraging specialized teams to support enterprise clients across North America and beyond.

In June 2024, TSR was acquired by Justin Christian, founder and CEO of BCforward, a global provider of professional services and workforce solutions. This partnership expands TSR's ability to deliver broader capabilities, global delivery resources, and enhanced opportunities for both clients and consultants.

Job Description

We are seeking a Client Service Delivery Analyst to join our team supporting Nasdaq Governance Solutions. The role requires strong experience in client service, software application support, and stakeholder communication with a proven ability to manage time-sensitive client requests, deliver effective user training, and collaborate across product and engineering teams. This is an onsite role with two contractor openings. Hours are Monday through Friday, 9:00 a.m. ET to 5:30 p.m. ET.

Responsibilities:

• Support mandatory MFA migration activities for clients.
• Provide e-mail and telephone support for Board Portal software.
• Develop and maintain positive client relationships by delivering value and anticipating needs.
• Deliver user training and respond to inquiries in a timely manner.
• Assist in identifying business and system requirements.
• Contribute to the creation of operational and user documentation.
• Communicate client requirements to Account Administrators and Success Managers.
• Promote new features and company capabilities to clients.
• Collaborate with Product and Engineering to craft client solutions.

Required Skills & Qualifications:

• Excellent written and spoken English.
• Strong affinity for working with software applications and user support.
• Experience in a client-facing role supporting sophisticated products.
• Effective collaboration skills with a positive, performance-driven approach.
• Reliable, detail-focused, and resilient under pressure.
• Self-sufficient with the ability to manage tasks independently.
• Ability to multitask and learn beyond the immediate remit.

Preferred Skills:

• Familiarity with corporate governance or board portal platforms.
• Experience coordinating with cross-functional teams in a technology environment.

Why TSR?

At TSR, we believe in advancing lives and careers. When you join our team, you gain access to:

• Competitive compensation and benefits.
• Opportunities for growth with global clients.
• A supportive, inclusive culture that values innovation and people.
• Exposure to cutting-edge technologies and projects.

About Our Commitment

TSR is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.