Client Support & Order Lifecycle Lead

Nasdaq; Carteret (NJ); Hybrid; USD 50,000 - 85,600; Full time

Benefits offered by this job

401(k) with 6% match

Employee Stock Purchase Program 15%

Paid time off

Comprehensive medical/dental/vision

Job summary

Nasdaq in Carteret, NJ is seeking a Client Support Services Analyst to manage the full order lifecycle with accuracy and SLA compliance. You will coordinate with data centers, collaborate across teams, and provide proactive updates to clients in a fast-paced environment.

The role requires a Bachelor’s degree and 2–3 years in customer operations, with strong CRM and order management experience. A hybrid in-office schedule is offered with strong growth potential at Nasdaq.

Qualifications

• Bachelor’s degree in Business Administration, Operations Management, or related field.
• 2–3 years in customer operations or order management with SLAs and vendor relations.
• Experience using CRM systems and order management platforms to streamline workflows.
• Ability to multitask with attention to detail and problem-solving skills.
• Excellent written and verbal communication with cross-functional experience.

Responsibilities

• Manage full order lifecycle with accuracy and SLA compliance.
• Coordinate with data centers to resolve blockers and maintain progress.
• Collaborate across internal teams for smooth execution and inventory alignment.
• Provide proactive updates and timely responses to client inquiries.
• Serve as primary contact for all order-related activities and transparency.

Skills

CRM systems

Order management

Multi-tasking

Communication skills

Cross-functional collaboration

Education

Bachelor’s degree in Business Administration or Operations Management

Tools

CRM software

Order management platforms

Job description

Nasdaq in Carteret, NJ is seeking a Client Support Services Analyst to manage the full order lifecycle with accuracy and SLA compliance. You will coordinate with data centers, collaborate across teams, and provide proactive updates to clients in a fast-paced environment.

The role requires a Bachelor’s degree and 2–3 years in customer operations, with strong CRM and order management experience. A hybrid in-office schedule is offered with strong growth potential at Nasdaq.