Client Success Coordinator, Virtual Meetings

broadridge; Edgewood (NY); On-site; USD 85,962,000 - 96,421,000; Full time

Benefits offered by this job

Bonus Eligible

Comprehensive benefits

Paid sick leave

Job summary

Broadridge is hiring a Client Service Representative to support Virtual Shareholder Meeting events. You will partner with clients, internal teams, and vendors to manage timelines, coordinate services, resolve issues, and deliver world-class service.

The role emphasizes strong communication, client relationship building, and meticulous event management across multiple stakeholders. Occasional onsite support may be required.

Qualifications

• Strong organizational, planning, and time-management skills.
• Exceptional attention to detail and commitment to data accuracy.
• Clear, professional written and verbal communication skills.
• Client-focused mindset with the ability to set expectations and build trust.
• Ability to manage multiple concurrent events, priorities, and deadlines in a fast-paced environment.
• Sound judgment, problem-solving ability, and comfort responding to time-sensitive issues.
• Collaborative approach to working with cross-functional teams and external partners.
• Ability to learn product capabilities, operational processes, and evolving technology enhancements.

Responsibilities

• Develop and maintain a thorough understanding of the Virtual Shareholder Meeting capabilities and processes.
• Plan and organize client events with deadlines and milestones in mind.
• Manage client timelines to ensure deliverables and event requirements are met on time.
• Coordinate event support across internal teams and external vendors.
• Provide regular status updates and set client expectations.
• Build strong client relationships with senior contacts and executives.
• Troubleshoot issues in real time and guide timely resolutions.
• Test and verify future product enhancements and share feedback.

Skills

Organizational skills

Attention to detail

Communication

Client focus

Multitasking

Problem solving

Collaboration

Learning

Job description

Broadridge is hiring a Client Service Representative to support Virtual Shareholder Meeting events. You will partner with clients, internal teams, and vendors to manage timelines, coordinate services, resolve issues, and deliver world-class service.

The role emphasizes strong communication, client relationship building, and meticulous event management across multiple stakeholders. Occasional onsite support may be required.