Client Service Rep (Hybrid - Edgewood, NY)

Broadridge; Town of Hunter (NY); Sur place; USD 85 962 000 - 96 421 000; Plein temps

Avantages offerts par ce poste

Bonus Eligible

Résumé du poste

Broadridge is seeking a Client Service Rep to support Virtual Shareholder Meeting events. You will partner with clients, internal teams, and vendors to manage timelines, coordinate services, and deliver world-class service.

Responsibilities include planning events, maintaining timelines, and ensuring on-time deliverables, with opportunities for occasional onsite support and interaction with senior client stakeholders.

Qualifications

• Strong organizational, planning, and time-management skills.
• Exceptional attention to detail and commitment to data accuracy.
• Clear, professional written and verbal communication skills.
• Client-focused mindset with the ability to set expectations and build trust.
• Ability to manage multiple concurrent events, priorities, and deadlines in a fast-paced environment.
• Sound judgment, problem-solving ability, and comfort responding to time-sensitive issues.
• Collaborative approach to working with cross-functional teams and external partners.
• Ability to learn product capabilities, operational processes, and evolving technology enhancements.

Responsabilités

• Develop and maintain a thorough understanding of the Virtual Shareholder Meeting capabilities, service options, and processes.
• Plan and organize client events with close attention to deadlines, milestones, time constraints, dependencies, and potential financial impacts.
• Manage client timelines to ensure deliverables, communications, approvals, and event requirements are completed accurately and on time.
• Coordinate event support, responsibilities, and logistics across internal teams and external vendors.
• Communicate regularly through phone, email, and meetings to provide status updates, establish expectations, and prepare clients for the annual general meeting.
• Build strong client relationships by understanding client needs, expectations, and priorities, including regular communication with senior and C-suite contacts.
• Guide clients consultatively, recommend best practices, and help ensure the successful execution of their meetings.
• Troubleshoot issues in real time and identify practical solutions to resolve client, vendor, or operational concerns.
• Monitor and verify live events, escalating issues as appropriate and supporting prompt resolution throughout the meeting lifecycle.
• Maintain client oversight by ensuring the accuracy of VSM information.
• Test and verify future product development enhancements and provide feedback to support service quality.
• Work closely with Product Management, Sales, Client Experience, and other internal partners to coordinate client needs and enhance the overall service experience.
• Provide occasional onsite support for client events as business needs require.

Connaissances

Organizational skills

Attention to detail

Communication

Client-focused

Event management

Problem solving

Collaborative

Learning ability

Outils

Event-management platforms

Description du poste

At Broadridge, we’ve built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team.

Broadridge is hiring! We are searching for a Client Service Rep the supports the successful planning, delivery, and monitoring of Virtual Shareholder Meeting (VSM) events. This client-facing role partners with clients, internal teams, and external vendors to manage event timelines, coordinate services, resolve issues, and deliver the world-class service for which Broadridge is known.

Key Responsibilities

• Develop and maintain a thorough understanding of the capabilities, service options, and processes for the Virtual Shareholder Meeting.
• Plan and organize client events with close attention to deadlines, milestones, time constraints, dependencies, and potential financial impacts.
• Manage client timelines to ensure deliverables, communications, approvals, and event requirements are completed accurately and on time.
• Coordinate event support, responsibilities, and logistics across internal teams and external vendors.
• Communicate regularly through phone calls, email, and scheduled meetings to provide status updates, establish expectations, and prepare clients as the annual general meeting approaches.
• Build strong client relationships by understanding client needs, expectations, and priorities, including regular communication with senior and “C” suite contacts.
• Guide clients consultatively, recommend best practices, and help ensure the successful execution of their meetings.
• Troubleshoot issues in real time and identify practical, timely solutions to resolve client, vendor, or operational concerns.
• Monitor and verify live events, escalating issues as appropriate and supporting prompt resolution throughout the meeting lifecycle.
• Maintain client oversight by ensuring the accuracy of VSM information.
• Test and verify future product development enhancements and provide feedback to support service quality and operational readiness.
• Work closely with Product Management, Sales, Client Experience, and other internal partners to coordinate client needs and enhance the overall service experience.
• Provide occasional onsite support for client events as business needs require.

Qualifications

• Strong organizational, planning, and time-management skills.
• Exceptional attention to detail and commitment to data accuracy.
• Clear, professional written and verbal communication skills.
• Client-focused mindset with the ability to set expectations and build trust.
• Ability to manage multiple concurrent events, priorities, and deadlines in a fast-paced environment.
• Sound judgment, problem-solving ability, and comfort responding to time-sensitive issues.
• Collaborative approach to working with cross-functional teams and external partners.
• Ability to learn product capabilities, operational processes, and evolving technology enhancements.

Preferred Qualifications

• Experience in client service, event coordination, project coordination, or an operations-focused environment.
• Experience working with senior client stakeholders and managing high-visibility deliverables.
• Comfort working with internal systems, data-entry tools, and event-management platforms.
• Availability to support occasional onsite events and time-sensitive live meeting activity.

Compensation Range: The salary range for this position is between $30/hr - $33.65/hr

Bonus Eligibility: Bonus Eligible

Broadridge considers various factors when evaluating a candidate’s final salary including, but not limited to, relevant experience, skills, and education.

Benefits Information: Please visit www.broadridgebenefits.com for more information on our comprehensive benefit offerings.

All Colorado employees receive paid sick leave in compliance with the Colorado Healthy Families and Workplaces Act and other legally required benefits, as applicable. The deadline to apply for this role is December 1, 2026

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We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates everyone’s unique perspective.

Use of AI in Hiring

As part of the recruiting process, Broadridge may use technology, including artificial intelligence (AI)-based tools, to help review and evaluate applications. These tools are used only to support our recruiters and hiring managers, and all employment decisions include human review to ensure fairness, accuracy, and compliance with applicable laws. Please note that honesty and transparency are critical to our hiring process. Any attempt to falsify, misrepresent, or disguise information in an application, resume, assessment, or interview will result in disqualification from consideration.

US applicants: Click here to view the EEOC “Know Your Rights” poster.

Disability Assistance

We recognize that ensuring our long-term success means creating an environment where everyone is welcome, where everyone’s strengths are valued, and where everyone can perform at their best. Broadridge provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including sexual orientation, gender identity or expression, and pregnancy), marital status, national origin, ethnic origin, age, disability, genetic information, military or veteran status, and other protected characteristics protected by applicable federal, state, or local laws.

If you need assistance or would like to request reasonable accommodations during the application and/or hiring process, please contact us at 888-237-7769 or by sending an email to [e-mail].