Client Success Coordinator (Video Projects)

Specialist.PH; Rexburg (ID); Remoto; USD 21.000 - 28.000; Part-time

Vantaggi offerti da questo lavoro

Training on in-house PM tool

Descrizione del lavoro

Specialist.PH is launching SpecialistHQ in East Idaho and seeks a part-time coordinator to handle briefs and frontline communication. You will translate agency requests into detailed briefs for video editors, track reviews, and ensure timely feedback via email and chat.

Most work is asynchronous with flexibility to set your schedule. You will need strong writing, attention to detail, and basic marketing knowledge to brief editors on audience, offers, and brand guidelines.

Competenze

• Attention to detail across file names, links, timestamps and revisions.
• Ability to manage multiple client threads without mixing rounds.
• Clear written and verbal communication for briefs and updates.
• Understanding of audience, offer, brand and call to action in marketing contexts.
• Familiarity with common video formats (shorts, ads, YouTube, talking-head).
• Some light video editing experience and revision history is a plus.
• Familiarity with Premiere or similar tools to discuss cuts and captions.

Mansioni

• Check email and chat for new requests and revisions, adapting to Slack or Teams.
• Write a detailed brief for editors with changes, due dates, files and brand notes.
• Submit work through the in-house project tool and share review links with agencies.
• Keep version control and ensure briefs reflect any revert requests.
• Communicate with marketing agency managers to clarify needs and formats.
• Maintain async-friendly communication; respond promptly during business hours.

Conoscenze

Attention to detail

Focus

Clear writing/speaking

Marketing basics

Video formats knowledge

Light video editing experience

Adobe/video editing familiarity

Email/Chat communication

Strumenti

Slack

Microsoft Teams

Premiere Pro

Descrizione del lavoro

We're launching SpecialistHQ here at Specialist.PH.

Remote (East Idaho only!). 15-20 hours a week. $15-20 an hour.

At SpecialistHQ we do video editing for marketing agencies. Each agency has its own email and chat setup, and we seamlessly work inside their preferred channels. Your job is to catch what the agency asks for, write it as a detailed brief, give it to our video editors, and get the review links back so agencies (or their clients) can watch it.

The editors cut the videos. You simply keep the requests, briefs, links, and revision notes straight so work doesn’t stop.

What you will do

Check in on email and chat for new requests and revision notes. That might be Slack one week and Microsoft Teams the next. We match whatever the agency already uses.

Write a brief the editor can follow: what the agency wants, what changed from last round, examples of what success will look like, due date, files, and any brand or format notes.

Send the job through our project tool (we will show you how) and send the video review link back to the agency when the cut is ready for their review. And follow up relentlessly if a review hasn’t happened.

Keep versions straight. If they asked to undo a change from last round, that has to be in the brief.

Talk with all kinds of marketing agency managers or operators. Some know Premiere inside out. Some have never edited a video. You should be able to work with either one and still give our editors a brief that makes sense.

15-20 hours a week. You pick your schedule. Most of the work is async. Replying within an hour or two is acceptable during regular business hours, immediate replies are ideal when on the clock. After hours requests can wait until the next day or next block of time you’re available.

What we need

You live in East Idaho and can work from home. Idaho Falls, Rexburg, Rigby, and nearby towns are all fine. There is no office.

College students can apply. You do not have to be in school though.

You will need:

• Attention to detail. File names, links, timestamps, who asked for what, and which version is current. And more. All important in our work.
• Focus. You can keep up with a thread of requests without mixing clients or rounds.
• Clear writing and speaking. Most of this job is communication.
• A working grasp of basic marketing: audience, offer, brand, call to action, and why a video exists.
• Enough range in video to recognize common formats and styles. Social shorts, ads, YouTube, talking-head, film-style spots, and similar. You do not have to be great at all of them. You do have to know what you are looking at so you can brief the editors.
• Some light video editing experience that required revisions is a plus. A local business, a church or nonprofit crew, or a freelance job all count. This role is NOT editing videos, it’s all communication.
• Enough Adobe or video editing software familiarity (Premiere, or similar) to talk through cuts, captions, b-roll, and revisions.
• Comfort in email and chat, and patience for a different toolset on each account.

Pay

$15-20 an hour, based on experience. 15-20 hours a week. Remote, East Idaho only. We’ll supply training on our in-house video post-production project management tool.