Client Success Coordinator: Remote Training & Support

Dietarymanagementsoftware; Finksburg (MD); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

401(k)

Health insurance

Paid time off

Flexible schedule

Job summary

Dietary Manager Online is seeking a personable Client Success Coordinator to support our clients and strengthen long-term relationships. The role blends customer service, software support, training, and client outreach to help healthcare professionals use DMO confidently.

The team looks for 1+ years of experience in healthcare, dietary services, or SaaS, with a focus on client retention and daily operations. Flexible work-from-home options are available.

Qualifications

• Strong written and verbal communication skills in a professional, approachable manner.
• Customer-focused mindset with patience, empathy, and sound judgment.
• Excellent organizational skills with attention to detail and reliable follow-through.
• Ability to learn new software and explain technical information in clear terms.
• Problem solving with escalation when needed.
• Ability to manage multiple priorities and work independently within a small team.

Responsibilities

• Build and maintain client relationships through regular outreach and feedback collection.
• Address client concerns, coordinate solutions, and rebuild confidence in DMO.
• Provide customer service and software support, troubleshooting routine issues.
• Develop deep software knowledge of DMO features, reports, and workflows.
• Assist onboarding activities, demos, and refresher training for clients.

Skills

Strong communication

Customer focus

Organizational skills

Software troubleshooting

Onboarding & training

Job description

Dietary Manager Online is seeking a personable Client Success Coordinator to support our clients and strengthen long-term relationships. The role blends customer service, software support, training, and client outreach to help healthcare professionals use DMO confidently.

The team looks for 1+ years of experience in healthcare, dietary services, or SaaS, with a focus on client retention and daily operations. Flexible work-from-home options are available.