Client Success Manager (Fully Remote)

Foodsmart; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

Foodsmart is the leading Foodcare platform in the US, delivering nutrition-driven healthcare at scale through personalized clinical care and food benefits. With over 3 million members and a $200 million investment from TPG's Rise Fund, we are a growing, mission-driven team focused on making nutritious food accessible and affordable for all.

The role serves as the primary day-to-day contact for a portfolio of health plan clients, partnering with Account Executives to drive retention and growth,

Qualifications

• Serve as the primary day-to-day contact for a portfolio of health plan clients.

Responsibilities

• Partner with Account Executives to drive retention and growth, and lead client check-ins and business reviews.
• Execute account management standards, respond to client issues, and track action items.
• Coordinate with internal teams on implementation and ongoing requirements.
• Develop account strategies, analyze data, and prepare client-facing reporting.
• Lead marketing campaign delivery to drive member engagement and report outcomes.
• Monitor enrollment and utilization, and address performance gaps.
• Escalate at-risk accounts to leadership and support business review preparation.

Job description

• Serve as the primary day-to-day contact for a portfolio of health plan clients, ensuring program success.
• Partner with Account Executives to drive retention and growth, and lead client check-ins and business reviews.

Operations & Service Delivery:

• Execute account management standards, respond to client issues, and track action items.
• Coordinate with internal teams on implementation and ongoing requirements.
• Develop account strategies, analyze data, and prepare client-facing reporting.
• Lead marketing campaign delivery to drive member engagement and report outcomes.

Performance Monitoring:

• Monitor key metrics like enrollment and utilization, and address performance gaps.
• Escalate at-risk accounts to leadership and support business review preparation.

Foodsmart

Foodsmart is the leading Foodcare platform in the US, delivering nutrition-driven healthcare at scale through personalized clinical care and food benefits. With over 3 million members and a $200 million investment from TPG's Rise Fund, we are a growing, mission-driven team focused on making nutritious food accessible and affordable for all.