Client Success Director (Fully Remote)

Foodsmart; United States; Remote; USD 150,000 - 230,000; Full time

Benefits offered by this job

Unlimited PTO

Flexible location

401(k) with bonus

Job summary

Foodsmart, the leading Foodcare platform in the U.S., seeks a Senior Director of Client Success to lead a growing team and own client health across the portfolio. You will partner with Product, Clinical, and Legal to resolve critical issues and drive renewals and satisfaction in a remote-first environment.

This role offers unlimited PTO, flexible location, comprehensive benefits, and a 401(k) with bonus, supporting your ability to scale services to millions of members.

Qualifications

• 10+ years in healthcare services or client success with team management experience.
• Familiarity with health plan lines of business and CRM platforms.

Responsibilities

• Lead Client Success function, managing a team and owning client health.
• Serve as escalation point for critical issues, partnering with Product, Clinical, and Legal.

Skills

Team leadership

Client success

CRM platforms

Escalation management

Healthcare services

Education

Bachelor's degree in a relevant field

Tools

Salesforce

Job description

• Leading Foodcare platform delivering nutrition-driven healthcare at scale.
• Backed by $200M investment, serving over 3 million members.

About the Role:

• Lead Client Success function, managing a team and owning client health.
• Serve as escalation point for critical issues, partnering with Product, Clinical, and Legal.

Qualifications:

• 10+ years in healthcare services or client success with team management experience.
• Familiarity with health plan lines of business and CRM platforms.
• Remote-first company with unlimited PTO and flexible location.
• Comprehensive medical, dental, vision coverage and 401(k) with bonus.

Foodsmart

Foodsmart is the leading Foodcare platform in the U.S., connecting a national network of Registered Dietitians with personalized nutrition care. With over 3 million members and a recent $200M investment from TPG's Rise Fund, the company is scaling to make healthy food accessible and affordable for all.