Client Success Coordinator — Hybrid in MD

Montage Marketing Group; Rockville (MD); Hybrid; USD 70,000 - 80,000; Full time

Benefits offered by this job

Medical

Dental

401K Retirement with match

Paid Time Off (PTO)

Paid Holidays

Parental Leave for Birthing & Non-Bir執

Job summary

Montage Marketing Group seeks a Client Success Associate to support client-facing projects, strengthen stakeholder relationships, and help deliver high-quality work that advances client and agency goals.

This role is ideal for a mid-career professional with experience in consulting, client service, project management, event coordination, or contracting environments who thrives in fast-paced, detail-oriented settings.

Qualifications

• 3-5 years in a client-facing, professional services environment.
• Experience in project management, event coordination, marketing/advertising/PR, consulting, or government contracting.
• Excellent listening, written and verbal communication.
• Able to adapt to changing circumstances while preserving the client experience.
• Willing to obtain Public Trust suitability with the federal government.

Responsibilities

• Advance client projects using project management best practices.
• Maintain accurate project systems and documentation.
• Support onboarding and close-out activities.
• Capture meeting notes and communicate next steps clearly.
• Tailor communication style to audience.
• Demonstrate responsiveness across email and meetings.
• Manage onboarding, scheduling, documentation, and follow-through.
• Support on-site event activations as needed.

Skills

Strong listening skills

Written communication

Verbal communication

Client-facing experience

Learning mindset

Public Trust suitability

Education

Bachelor’s degree preferred

Tools

Box

CRM systems

Wrike

SharePoint

Unanet

Job description

Montage Marketing Group seeks a Client Success Associate to support client-facing projects, strengthen stakeholder relationships, and help deliver high-quality work that advances client and agency goals.

This role is ideal for a mid-career professional with experience in consulting, client service, project management, event coordination, or contracting environments who thrives in fast-paced, detail-oriented settings.