Client Engagement Coordinator

Nexora Talent; Baltimore (MD); Hybrid; USD 38,000 - 60,000; Full time

Benefits offered by this job

Flexible work environment

Training & development

Collaborative team culture

Growth opportunities

Job summary

Nexora Talent in Baltimore, MD is seeking a motivated Client Experience Coordinator to support client engagement and drive customer satisfaction initiatives across channels and programs. You will coordinate client-facing activities, respond to inquiries via email, phone, and chat, and help maintain consistent messaging and high-quality experiences.

Collaboration with internal teams will strengthen retention and loyalty.

Qualifications

• Strong communication and interpersonal skills.
• Interest in client engagement, marketing, or customer experience.
• Excellent organizational and multitasking abilities.
• Ability to work independently in a fast-paced environment.
• Basic proficiency with digital tools (email platforms, CRM systems, scheduling tools).

Responsibilities

• Support client engagement through effective communication and follow-up.
• Coordinate client-facing initiatives and experience-driven activities.
• Provide timely responses to client inquiries via email, phone, and chat.
• Maintain messaging consistency and client experience standards.
• Collaborate with internal teams to support engagement and retention.
• Track client interactions and identify opportunities to improve satisfaction and outreach.

Skills

Communication skills

Interpersonal skills

Organizational skills

Multitasking

Independent work

Tools

CRM systems

Scheduling tools

Email platforms

Job description

We are seeking a motivated and detail-oriented Client Experience Coordinator to support client engagement and contribute to overall customer satisfaction initiatives. This role combines elements of client support, coordination, and brand experience to ensure consistent and high-quality interactions.

Key Responsibilities:

• Support client engagement efforts through effective communication and follow-up
• Assist in coordinating client-facing initiatives and experience-driven activities
• Provide timely responses to client inquiries via email, phone, and chat
• Help maintain consistency in messaging and overall client experience standards
• Collaborate with internal teams to support ongoing engagement and retention efforts
• Track client interactions and assist in identifying opportunities to improve satisfaction and outreach

Requirements:

• Strong communication and interpersonal skills
• Interest in client engagement, marketing, or customer experience
• Excellent organizational and multitasking abilities
• Ability to work independently in a fast-paced environment
• Basic proficiency with digital tools (email platforms, CRM systems, scheduling tools)

What We Offer:

• Flexible work environment
• Training and development opportunities
• Collaborative team culture
• Growth potential within client experience and engagement roles