Client Engagement Coordinator

Nexora Talent; Town of Florida (NY); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Flexible work environment

Training opportunities

Collaborative team culture

Growth potential in CX roles

Job summary

Nexora Talent seeks a motivated Client Experience Coordinator to support client engagement and enhance satisfaction across interactions. You will assist with coordination of client-facing initiatives and ensure brand-aligned experiences.

In this role, you will respond to inquiries via email, phone, and chat, help maintain consistent messaging, and collaborate with internal teams to drive engagement and retention efforts in a fast-paced environment.

Qualifications

• Strong communication and interpersonal abilities.
• Interest in client engagement, marketing, or customer experience.
• Excellent organizational and multitasking capabilities.
• Ability to work independently in a fast-paced environment.
• Basic proficiency with digital tools such as email platforms, CRMs, and scheduling tools.

Responsibilities

• Support client engagement through effective communication and follow-up.
• Coordinate client-facing initiatives and experience-driven activities.
• Provide timely responses to client inquiries via email, phone, and chat.
• Maintain messaging consistency and uphold client experience standards.
• Collaborate with internal teams to support engagement and retention.
• Track client interactions and identify opportunities to improve satisfaction.

Skills

Communication

Interpersonal skills

Organization

Multitasking

Independent work

Tools

CRM systems

Email platforms

Scheduling tools

Job description

We are seeking a motivated and detail-oriented Client Experience Coordinator to support client engagement and contribute to overall customer satisfaction initiatives. This role combines elements of client support, coordination, and brand experience to ensure consistent and high-quality interactions.

Key Responsibilities:

• Support client engagement efforts through effective communication and follow-up
• Assist in coordinating client-facing initiatives and experience-driven activities
• Provide timely responses to client inquiries via email, phone, and chat
• Help maintain consistency in messaging and overall client experience standards
• Collaborate with internal teams to support ongoing engagement and retention efforts
• Track client interactions and assist in identifying opportunities to improve satisfaction and outreach

Requirements:

• Strong communication and interpersonal skills
• Interest in client engagement, marketing, or customer experience
• Excellent organizational and multitasking abilities
• Ability to work independently in a fast-paced environment
• Basic proficiency with digital tools (email platforms, CRM systems, scheduling tools)

What We Offer:

• Flexible work environment
• Training and development opportunities
• Collaborative team culture
• Growth potential within client experience and engagement roles