Associate Client Success

Montage Marketing Group

United States

On-site

USD 70,000 - 80,000

Full time

14 days+

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Benefits offered by this job

Medical

Dental

Vision

401K Retirement with match

Paid Time Off (PTO)

Paid Holidays

Paid Parental Leave

Short-Term & Long-Term Disability Insurance

Employee Assistance Program

Job summary

Montage Marketing Group is hiring a Client Success Associate to enhance client relationships and ensure high-quality deliverables at their Rockville, MD office and remotely. Ideal candidates will have 3-5 years in client services and project management, thriving in detail-oriented settings.

This full-time position offers a salary starting at $70,000 - $80,000 and numerous benefits, including medical, dental, vision, and paid parental leave.

Qualifications

3-5 years of experience in a client-facing environment.
Strong listening, written, and verbal communication skills.
Ability to obtain Public Trust suitability with the federal government.

Responsibilities

Support client-facing projects and strengthen stakeholder relationships.
Manage multiple assignments and maintain accurate project systems.
Apply full-cycle project management practices across various tasks.

Skills

Project management

Client communication

Detail-oriented

Adaptability

Professionalism

Education

Bachelor's degree in business or related field

Tools

Project management tools like Box, CRM systems

Job description

Montage Marketing Group is seeking a Client Success Associate to support client-facing projects, strengthen stakeholder relationships, and help deliver high-quality work that advances client and agency goals. This role is ideal for a mid-career professional with experience in consulting, client service, project management, event coordination, or contracting environments who thrives in fast-paced, detail-oriented settings and can balance multiple priorities while maintaining strong communication and professionalism.

The Client Success Associate partners with project leads, internal teams, and client stakeholders to keep work moving forward, maintain accurate project systems and documentation, support onboarding and close-out activities, and contribute to a consistently strong client experience. This person brings sound judgment, adaptability, initiative, and a commitment to operational excellence.

This is a full-time, exempt position working a hybrid schedule at Montage's Rockville, MD office and the employees home office. The anticipated annual salary for this position starts at $70,000 - $80,000.

Position Overview

Stakeholder Management and Client Communications

Working alongside a team, leverage project management best practices to advance and elevate client projects and key deliverables.
Demonstrate diplomacy, respect, sound judgement, and a strong focus on the client experience through professional written and verbal communication.
Exercise effective time management and project planning skills to ensure client communications and project deliverables are on-time and of highest quality.
Identify opportunities to influence key stakeholders and cross-functional project teams in service of optimal project outcomes.
Demonstrate active and intentional listening to deliver key messaging to various audiences.
Develop solutions that support forward project momentum while upholding Montage standards and applying strong business judgment.
Capture meeting notes, synthesize information, and communicate next steps clearly.
Tailor communication style, tone, and format to the audience and situation.
Demonstrate strong responsiveness and follow-up practices across email, meetings, and project communications.

Project Management & Operational Execution

Apply proven and effective full-cycle project management practices across onboarding, close-out, scheduling, documentation, monitoring, and follow-through.
Manage multiple assignments and balance internal responsibilities with client deliverables.
Exercise strong attention to detail and accuracy in project records, timesheets, expense reports, and system updates.
Effectively navigate ambiguous or unclear situations to continually advance projects.
As needed, support on-site activations during non-traditional office hours and varying event environments.

Business Acumen & Analytical Thinking

Demonstrate a strong understanding of client environments and apply that context to project recommendations and deliverables.
Identify risks, constraints, and practical solutions in dynamic project settings.
Support utilization goals, resource awareness, and delivery quality.
Exercise sound judgment and problem-solving skills in high-stakes or continually changing situations.

Required Qualifications

3-5 years of experience in a client-facing, professional services environment.
Professional experience within project management, event coordination, marketing/advertising/PR, consulting, or government contracting environments.
Strong listening, written, and verbal communication skills.
Demonstrated learning mindset, focused on accepting and applying feedback for continued professional growth.
Proven ability to adapt to quickly changing circumstances while preserving the client experience.
Commitment to accountability, continuous improvement, and professional representation of the organization.
Experience coordinating multiple stakeholders, timelines, and deliverables in deadline-driven environments.
Strong judgement, professionalism, negotiation and problem-solving skills.
Ability to obtain Public Trust suitability with the federal government.
Located within a commutable distance to offices in Rockville, MD.

Preferred Qualifications

Bachelor's degree in business, communications, marketing, event management, hospitality management, or a related field preferred.
Experience planning, coordinating, and facilitating in-person and virtual events.
Professional background in healthcare, environment, technology, or transportation industries.
Project Management Professional (PMP), Certified Meeting Professional (CMP), or Certified Special Events Professional (CSEP) credential(s).
Familiarity with project management and collaboration tools such as Box, CRM systems, Wrike, SharePoint, Unanet, or similar.

Montage Marketing Group is an E-Verify company and a Drug-Free Workplace.

Benefits