Client Success Coordinator - Business Support

Federated Insurance; Owatonna (MN); On-site; USD 34,000 - 47,000; Full time

Job summary

Federated Insurance in Minnesota is seeking a Client Service Coordinator to support Sales Representatives and deliver exceptional client service. You will be the primary contact for inquiries, handle service requests and policy changes, and collaborate with internal teams to ensure timely, accurate results.

The role includes preparing quotes, proposals and renewal documentation, gathering client information, and ensuring submissions are completed on time.

Qualifications

• Two-year degree or equivalent experience.
• Prefer a minimum of three years of customer service experience.
• Strong computer skills with proficiency in Office programs.
• Ability to complete training on insurance concepts.
• Self-motivated with high personal responsibility and multitasking.

Responsibilities

• Support Sales Representatives and deliver exceptional client service.
• Be the primary contact for client inquiries and service requests.
• Process policy changes and collaborate with internal teams to ensure accuracy.
• Prepare quotes, proposals and renewal documentation; verify client information.

Skills

Customer service

Communication skills

Attention to detail

Multitasking

Education

Two-year degree or equivalent experience

Tools

Office programs

Job description

Federated Insurance in Minnesota is seeking a Client Service Coordinator to support Sales Representatives and deliver exceptional client service. You will be the primary contact for inquiries, handle service requests and policy changes, and collaborate with internal teams to ensure timely, accurate results.

The role includes preparing quotes, proposals and renewal documentation, gathering client information, and ensuring submissions are completed on time.