Client Service Coordinator - Business Support - Mankato, MN

Federated Insurance; Mankato (MN); Sur place; USD 35 000 - 47 000; Plein temps

Avantages offerts par ce poste

Health insurance

401(k) plan

Paid training

Bonus programs

Volunteer time

Résumé du poste

Federated Insurance is seeking a Client Service Coordinator to support Sales Representatives and deliver exceptional client service. The role involves handling inquiries, processing policy changes, and coordinating with internal teams to ensure accurate, timely results.

The ideal candidate has a two-year degree and solid customer service experience, preferably in a call center. Training is provided, with a comprehensive benefits package and opportunities for growth within the Business Support

Qualifications

• Two-year degree or equivalent experience required.
• Minimum 3 years in customer service; call center/inside sales experience preferred.
• Proficiency in Microsoft Office and ability to work across multiple applications.
• Training will cover Property & Casualty and Life/Disability concepts and coverages.
• Self-motivated with strong prioritization and attention to detail.

Responsabilités

• Serve as primary contact for client inquiries and service requests.
• Prepare quotes, proposals, and renewal documents; verify client information.
• Collaborate with internal teams to ensure timely and accurate policy changes.
• Support Sales Representatives and maintain strong customer relationships.

Connaissances

Two-year degree

Customer service

Call center

Office suite

Multitasking

Problem solving

Formation

Two-year degree or equivalent experience

Outils

Office programs

Description du poste

Who is Federated Insurance?

At Federated Insurance, we do life-changing work, focused on our clients’ success. For our employees, we provide tremendous opportunities for growth. Over 95% of them believe our company has an outstanding future. We make lives better, and we’re looking for employees who want to make a difference in others’ lives, all while enhancing their own.

Who is Federated Insurance?

At Federated Insurance, we do life-changing work, focused on our clients’ success. For our employees, we provide tremendous opportunities for growth. Over 95% of them believe our company has an outstanding future. We make lives better, and we’re looking for employees who want to make a difference in others’ lives, all while enhancing their own.Federated’s culture is grounded in our Four Cornerstones: Equity, Integrity, Teamwork, and Respect. We strive to create a work environment that embodies our core principles and values. We value and respect individual differences, and we leverage those differences to achieve better results and outcomes for our clients, employees, and communities. Our top priority in recruitment and development of our next generation is to ensure we align ourselves with truly exceptional people who share these values.

What Will You Do?

We are looking to add new teammates to join our growing Client Service Coordinator - Business Support team! The Client Service Coordinator plays a vital role in supporting Sales Representatives while delivering exceptional service to clients. Acting as a key partner to the sales team, this position provides proactive operational, organizational, and client support to help drive business growth and maintain strong customer relationships. This role serves as a primary point of contact for client inquiries, handling service requests, processing policy changes, and collaborating with internal teams to ensure timely and accurate results. Success in this role requires strong attention to detail, communication skills, and the ability to manage multiple priorities in a fast-paced environment. In addition, responsibilities include preparing quotes, proposals, renewal documentation, gathering and verifying client information, and ensuring submissions are accurate and completed on time. No prior insurance experience is necessary - we provide excellent training.

Additional Qualifications Needed

• Two-year degree or equivalent experience
• Prefer a minimum of three years' customer service experience; prefer one year in a call center or inside sales environment
• Strong computer skills with proficiency in Office programs and an ability to work in multiple applications
• Ability to successfully complete the training program; including learning about Property & Casualty and Life/Disability insurance concepts and coverages
• Self-motivated with a high degree of personal responsibility. Juggles multiple competing priorities and tasks.
• Demonstrates problem-solving skills with attention to detail
  

You will go through a 10-week classroom training program that begins on Monday, January 25 th , 2027. The hours during training are 7:30 am – 4:00 pm. Hours after training are 8:30am - 5:00 pm.
Client Service Coordinator - Business Support pay range is $25.20-$34.20. Starting salary will be $25.20.

What We Offer

We offer a wide variety of ways to support you as a whole, both professionally and personally. Our commitment to your growth includes opportunities for internal mobility and career development paths, inspiring excellence in performance and ensuring your professional journey thrives. Additionally, we offer exceptional benefits to nurture your personal life. We understand the importance of health and financial security, offering encompassing competitive compensation, enticing bonus programs, cost-effective health insurance, and robust pension and 401(k) offerings. To encourage community engagement, we provide paid volunteer time and offer opportunities for gift matching. Discover more about Federated and our comprehensive benefits package: Federated Benefits You .

Employment Practices

All candidates must be legally authorized to work in the United States for any employer. Federated will not sponsor candidates for employment visa status, such as an H1-B visa. Federated does not interview or hire students or recent graduates with J-1 or F-1 visas or similar temporary work authorization.
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